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Call Center Agent

Pittsburgh, PA
May 13, 2024

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Monica A. Taylor

*** ****** ******

Pittsburgh, Pa 15207



●Time Management Skills



●Good math skills

●Professional telephone etiquette


Children’s Hospital, Pittsburgh - Housekeeping

06/2019 - present

●Clean patient rooms, surgical areas, offices and waiting areas using cleaning chemicals and disinfectants

●Clean and sanitize floors, equipment, and furniture according to infection-control policies

●Collect dirty laundry from patient areas and place in designated locations

●Monitor inventory of supplies such as paper towels, soap, toilet paper

●Distribute clean linen and hospital gowns

Dial America Pittsburgh, Pa — Call center agent

12/2018 - 06/2019

●answering inquiries

●resolving problems

●fulfilling requests

●maintaining database

●Assist with billing matters

●Scheduling appointments

IBEX Global Pittsburgh, Pa — Call center agent

12/2017 - 12/2018

●Collect charge internal and external, customers off accounts

●Resolving collection matters

●Handling patients, referral sources and administrative department inquires

●Communicating with insurance companies

Midwest Direct, Pittsburgh Pa- mail handler

09/2016 - 12/2017

●Load, unload, and move bulks of mail

●recognizes bad barcodes found in the mail

●Troubleshoots and removes mail piece jams from machine

●Mange a clean work area to prevent possible injuries and/or tripping hazards to self and others

●Properly organizes postage metered rejects separated by postage rate and keeps mail arranged by specific jobs

Family Dollar, Mckees rocks Pa - cashier/manager

08/2015 - 09/2016

●Setting employee schedules

●Hiring and training new workers

●Cash handle

●Ensuring the satisfaction of the customers

●Closing and opening store

06/2014 - 08/ 2015

Alorica, Pittsburgh Pa - sales representative

● Ensure customer satisfaction through effective call resolution

●Explain product features and benefits, answering questions and setting proper expectations for customer inquiries

●Identify and escalate emerging product or customer dissatisfaction issues

● Carefully listen to and understand customer issues

04/2012 - 06/2014

Marshalls, Pittsburgh Pa - cashier

●Stock racks and shelves

●handle customer inquiries

●ensure accurate pricing


October 2017- Still attending

Pittsburgh Technical College, Pittsburgh Pa- Business Management

August 2012 - June 2016

Sto-rox High School, Mckees rocks Pa - High school diploma

Professional references:

Brittany Wilson- 412-***-****

Billie Andrews-412-***-****

Miya Fletcher- 412-***-****

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