Customer Service Representative
Resume:
Jessica Carson
Lakeland, FL **805
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Learning Ambassador
Amazon Air Gateway - Lakeland, FL
May 2022 to November 2023
Sorting, unloading and load ULD’s
Give training instructions
Show leadership
Communication
Reliable
Amazon DSP Driver
ARNL - Lakeland, FL
November 2020 to February 2021
Package delivery
ICQA Associate
Amazon - Auburndale, FL
October 2020 to December 2020
Counts
Customer Service Representative
The Results Companies - Lakeland, FL
March 2019 to April 2019
Customer Service Representative
Sykes Enterprises, Incorporated - Lakeland, FL
October 2018 to December 2018
Warehouse Worker
Receiver (Packing/Shipping) - Lakeland, FL
March 2016 to December 2017
* Inspected and verified incoming goods against invoices or other documents.
* Unloaded store goods and transported them to the appropriate location. * Maintained knowledge of proper shipping procedures and transportation of goods. * Kept a clean and organized workstation. * Boxing items. * Cutting straps and plastic.
Customer Service Representative
GC Services - Lakeland, FL
June 2015 to July 2016
* Performed investigation, analysis, and follow-up for collection of overdue accounts.
* Explained and interpreted collection policies and procedures. * Adhered to federal and state laws and provisions.
* Documented activities in a concise and accurate manner. Customer Service
McDonald's - Lakeland, FL
July 2015 to August 2015
Education
Training
160 Driving Academy - Tampa, FL
April 2022 to Present
Associate in Medical Administrative Assistant
Ultimate Medical Academy
September 2019 to March 2020
Diploma
Tenoroc High School
June 2010
Skills
• SHIPPING (1 year)
• ACCOUNTING (Less than 1 year)
• BILLING (Less than 1 year)
• CASHIER (Less than 1 year)
• CODING (Less than 1 year)
• Warehouse Associate
• Shipping Receiving
• Customer Care
• Call Center
• Customer Service
• Customer Support
• CSR
• Physiology Knowledge
• ICD-10
• Medical Office Experience
• Medical Billing
• Insurance Verification
• Financial Services
• English
• Forklift
• Warehouse experience
• Shipping & receiving
• Quality inspection
• Materials handling
• Computer skills
• Sales
Certifications and Licenses
Pallet Jack Certification
Forklift Certification
Driver's License
Additional Information
Skills
Accounting (Less than 1 year), Billing (Less than 1 year), Coding (Less than 1 year), EHR (Less than 1 year), Electronic Health Records (Less than 1 year), Packing and Shipping, Food prep, Cashier, Financial Services, Customer Service
KEY QUALIFICATIONS
Medical Administrative Assistant * Medical Terminology * Patient Processing * Patient Registration Medical Billing * Medical Records Management * Release of Information * Introduction to ICD-10-CM Coding
HIPAA Compliance * Anatomy & Physiology
Electronic Health Records * EHR / EMR * Greenway * Computer Information Systems Medical Transcription * Office Accounting * MS Office / MS Word Medical Laws & Ethics * Path Physiology for Medical Office * Principles of Management
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