Customer Service Representative

ZOHREH DELDARFARD

South End, Francklyn St, NS 778-***-**** ad5odc@r.postjobfree.com

1

May 13, 2024

Canadian Imperial Bank of Commerce

Halifax, NS, B3L 2H8

Regarding: Application for post of Client Service Representative Dear RBC Team/Hiring Manager,

I am writing to express my keen interest in Client Service Representative position at CIBC. With about 8 years of dedicated experience in Customer Service Industry in various fields such as airline and retail stores, I am enthusiastic about the opportunity to contribute my skills and enthusiasm to your esteemed team.

My educational background includes a Master’s Degree in English Translation from Iran, complemented by the successful completion of few certificates such as Cabin Crew Diploma, Customer First, Cultural Intelligence, Leadership Excellence program, Dealing with customer rage, and Financial empowerment.

These credentials, combined with my practical customer service experience, have equipped me with a well-rounded understanding of service industry principles. Beyond my formal education, I bring a range of soft skills, including effective time management, strong teamwork capabilities, and adaptability to different customer service environments. I am genuinely excited about the prospect of contributing my skills and passion for Customer Service position. Thank you for considering my application. I am eager to further discuss how my experiences align with the needs of your organization.

Sincerely,

Zohreh Deldarfard

2

Professional Summary

A brand ambassador who has acquired experience in hospitality, and customer service industry for 7 years in Qatar through which has sharpened skills and knowledge in this field. A strong believer of excellence and integrity that shines amidst character traits. A person of detail who maintains protocol, has the potential of great performance and serves clients with zeal and passion. Likewise, a proactive professional barista with 6 months of work experience in customer service industry in Canada. A hardworking service provider who can grasp new ideas and concepts, develop innovative and creative solutions to problems, and able to rise to the occasion to perform effectively and efficiently even under significant pressure. Skills

• Customer service program • Prioritize and plan effectively

• Multitasking and stress management • multicultural awareness

• Detail oriented and good observation skills

• Utilized problem-solving skills

• Microsoft Office (Word, Excel, PowerPoint) • Adaptability, flexibility

• Team collaboration

• Time management

• Ethical conduct • Communication

Work Experience

Barista

Starbucks, North Vancouver, BC November 2023- April 2024

• Manifested excellent ability to work collaboratively with colleagues to create a positive customer experience

• Continually updated knowledge on industry trends related to products

• Operated cash registers and handled cash and card transactions

• Demonstrated strong organizational skills when stocking inventory or setting up displays

• Observed proper food handling procedures and upheld company policies and procedures Flight Attendant

Qatar Airways, Doha, Qatar June 2011-June 2018

• Offered personalized assistance to children, elderly and passengers with special needs.

• Elevated onboard sales revenue by effectively promoting duty-free products

• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.

• Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality

• Managed inventory effectively, ensuring that all necessary supplies were available 3

Educational Qualifications

• Dealing with customer rage

UFCW, Vancouver, BC, February 2024

• Financial empowerment

YMCA, Vancouver, BC, January 2024

• CLB Bootcamp

Canadian Language Benchmarks, NS, April 2024

• First Aid Certificate

Canadian Red Cross, BC, December 2023-

December 2026

• English Translation Master’s Degree

Zand Institute of Higher Education, Shiraz, Iran,

February 2022

• General English Course Diploma

Iran Language Institute, Shiraz, Iran

November 2019

• Cultural intelligence Certificate

Qatar Airways, Doha, Qatar, November 2017

• Customer first workshop

Qatar Airways, Doha, Qatar, November

2017

• First Aid certificate

International HSE Counsil, Dubai, UAE, February

2016

• Cabin Crew Diploma

Cabin crew direct, Dubai, UAE, May 2011

• Leadership Excellence Program Certificate

Blue Ocean Institute, Dubai, UAE, April 2011

• Service of Excellence Program

Qatar Airways, Doha, Qatar, June 2011-

August 2011

Languages

• Persian

Native

• English

Advanced

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