Sales Manager Customer Service
Resume:
• Stephanie Smith-Wallace
Cypress, TX *****
ad5od4@r.postjobfree.com
Summary
Seasoned Retail Sales Manager with 30 + years’ experience across multiple department stores, both box and standalones, dealing in clothes primarily. Have extensive experience in customer service, merchandising, marketing, training, personnel management, payroll, inventory management and control, and scheduling. Also have 15 + years of social networking experience. Computer skills include Microsoft Word, Excel, PowerPoint, Google, Gmail, Outlook, Point of Sale software, and data entry.
Work Experience
Hanes Brands Houston, TX 1/2021 – 2/2024
Store Manager
• Opened and closed store, making sure all security measures in place
• Merchandising - Arranged displays to enhance appeal of products
• Managed and controlled inventory
• Supervised 20 employees, including hiring, firing and appraisals.
• Monitored KPI s (Key Performance Indicators)
Nautica Cypress, TX x/2019 – x/2021
Assistant Manager
•
Dressbarn Cypress, TX 11/2018 – x/2019
Manager
• Opened and closed store, including security systems.
• Hired and trained employees.
• Developed and tracked progress against KPIs (Key Performance Indicators) Hanes Brands Houston Tx, and Williamsburg, Va 6/2013 – 10/2018 Store and Center Manager
• Opened and closed stores, ensuring security systems in place to protect assets
• Organized weekly inventory deliveries.
• Posted sales daily.
• Arranged displays to enhance the appeal of merchandise. Wilson Leather Cypress, TX 4/2011 – 6/2013
Store Manager
• Opened and closed store
• Supervised 10 associates: Did hiring, firing, training, scheduling, and performance counseling.
• Prepared annual district and sales reports.
• Determined sales goals based on dollars per transaction (> $ 65), customer surveys and conversion rate for customers (from entering the store to purchases) 50 %. Talbots Cypress, TX 5/2010 – 4/2011
Key Holder
• Opened and closed store in absence of assistant manager
• Posted daily sales.
• Exceeded sales expectation by discerning customer preferences and needs.
• Arranged displays to enhance the appeal of merchandise. JC Penny Cypress, TX 5/2007 – 5/2010
Sales Manager
• Managed a sales department consisting of 9 cash registers and 25 sales associates.
• Produced sales activity schedules every 3 weeks as controlled by budgets.
• Opened and closed the store, making sure all security checks in place.
• Performed MOD (Manager of the day) duties on a rotation basis which entailed responsibility for the entire store.
• Counted and balanced cash drawers at end of day. Education
High School Diploma Sam Houston High School: San Antonio, TX 1989 Additional Education
Business Management courses – 2 years Palo Alto College San Antonio, TX 1993 - 1995
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