Office Assistant

Jayanthi Thangaraj

*/** ******** *****, *** street, sundrapuram, coimbatore.

958-***-**** ****************@*****.***

Objective A dedicated professional with more than 6 years of experience. Fully knowledgeable in healthcare process like Claim adjudication and Office administration. Developing knowledge in US Healthcare and capable of strong organizational and Communication skills with ability to concurrently direct multiple healthcare affairs. Experience Tamilnadu Edulife Trust

Educational Counsellor Feb 2022-Apr 2024

Providing Educational guidance and assistance for students by planning schedules, recommending courses .

Assessing student needs and providing one-on-one counseling sessions.

Communicating with students and provided beneficial advice on college choice and admission process.

Maintaining confidential records of student progress and counseling sessions. Alfa Hydro Machine Tool

Office Assistant Mar 2020-Jan2022

Overseeing clerical tasks, such as sorting and sending mail.

Keeping an inventory of office supplies and ordering new materials as needed.

Maintaining files.

Welcoming visitors to your office.

Answering phone calls.

Taking and delivering messages.

Ensuring the office runs smoothly.

NTT Data Information Processing India Private limited Senior Process Associate Aug 2016-Aug 2017

Comprehensive knowledge in claims adjudication, Accounts receivable, Member Enrollment, Claimsinbound call center& Automation.

Problem-solving skills to research and resolve discrepancies, denials, appeals

Managing customer requirements.

Excellent client relationship skills and proven ability to form strong relationships within a user base.

Analyzing the errors and make an error section to team.

Handling escalations.

Claims evaluations and implements improvements or makes suggestions for improvements based onresults.

Assist with revisions to Policy and Procedure and/or work process development. Dell Business Process Solution India Private Limited Senior Process Associate Dec 2014-Aug 2016

Adjudicated complex medical benefit claims.

Researched issues, requested additional information and collected written responses.

Improve and develop the process, working Reviewed, evaluated, and developed policies methods and tools.

Handle the high-level escalation emails. Responsible for the SLA, quality and productivity served as an SME (subject Matter Expert) to delivered.

Frequent meetings with QAs and SMEs for process improvement ideas and personal advices toindividuals.

Responsible for the adherence and shrinkage.

Education

Sri Ramakrishna Engineering College 2014

Master of Computer Applications

Dr. SNS College of arts and science 2011

BSc IT

Skills

Extremely quick learner.

Outstanding Interpersonal. Client /Vendor relationship.

Team development and people management.

Strong work ethic.

Languages

Tamil

English

Personal Details Date of Birth : 03/06/1991

Marital Status : Married

Nationality : Indian

Place : Coimbatore

Declaration I Jayanthi Thangaraj,hereby declare that the information furnished above is true to the best of my knowledge and belief.

Coimbatore

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