Billing Specialist

STEPHANIE LEDFORD

Jacksonville, FL ***** ad5oas@r.postjobfree.com

QUALIFICATIONS: Experienced senior-level accounting specialist with extensive expertise in billing processes. Passionate about problem-solving and resolving discrepancies, utilizing resourcefulness and outstanding research skills to ensure precise payment processing, invoice preparation, and recovery of past-due balances.

SKILLS:

Data Entry, 10-Key, AS400, & AWD

Adaptable and Flexible

Accounts Receivables & Accounts Payables

Medical Billing & Hospital Registration

Risk Management, Investment Analysis

Account Reconciliation & Remittance Review

Generally Accepted Accounting Principles

Month-End Closing

Invoicing and Payment Tracking

Excel Spreadsheets and Microsoft Office/Outlook

PROFESSIONAL EXPERIENCE:

Note taker/Scribe AUG 2022 TO PRESENT

FLORIDA STATE COLLEGE AT JACKSONVILLE

Note taker and scribe for students with documented disabilities.

Consistently demonstrate high reliability and dependability.

Operations Specialist II AUG 2020 TO MAY 2021

CLIENT: BANK OF AMERICA, AGENCY: BCFORWARD

Provided support to financial and accounting operations by collecting payments, recording entries, preparing over 100,000 invoices, and administering other office duties.

Utilized advanced-level proficiency in various finance, accounting, spreadsheet, and database software.

Billing Analyst SEP 2017 TO NOV 2019

CLIENT: ALLSTATE BENEFITS, AGENCY: KELLY SERVICES

Conducted extensive research to solve billing discrepancies, performed audits, created invoices, generated bills, and notified customers of any outstanding amounts due to bring their accounts current.

401K Customer Service Representative II NOV 2016 TO MAR 2017

CLIENT: MERRILL LYNCH, AGENCY: RANDSTAD

Assisted customers over the phone with their insurance benefits. Processed contribution rate adjustments, fund transfers, investment direction changes, pay-stub loan options, and hardship withdrawals.

Exceeded call center metrics with an average handle time of under 6 minutes and around 9.3 calls per hour.

Mortgage Underwriter JUN 2011 TO MAR 2015

JP MORGAN CHASE

Created and implemented an underwriting review guide that increased team productivity by 9%, and quality by 16%, and placed our team in the 97th percentile.

Reviewed borrower’s income, assets, credit, and collateral to assess loan risk.

EDUCATION:

Associate in Arts Bachelor’s Business Administration

Florida State College Florida State College

Graduation: MAY 2024 Expected Graduation: MAY 2026

Contact this candidate