Customer Service Information Technology

Kenneth Thomas

929-***-**** ad5o8k@r.postjobfree.com

OBJECTIVE

Seeking a challenging position in the medical/civil service field where I can utilize my skills to contribute to the success of the company

EDUCATION

NHA PROGRAM HOSTOS COMMUNITY COLLEGE 2013

Major: Health Information Technology

FREDERICK DOUGLASS ACADEMY 2001

High School Diploma

SKILLS & ABILITIES

Bilingual (English & Spanish) Business Acumen Leadership Skills Medical Billing & Coding HIPPA Hit Tech Savvy Microsoft Office Applications Customer Service Meeting Deadlines Customer Focus Resourceful Reliable Dependable Flexible Adaptable Training & Development

EXPERIENCE

NAICA FEBUARY 2023-JULY 2023

SHIFT SUPERVISOR

Monitored clients, units and grounds to ensure security and safety

Provided crisis prevention and intervention as needed

Assisted clients that had language barriers

Maintained ongoing communication with all department supervisors

CROSSROADS JUVENILE CORRECTIONS FEBUARY 2021- NOV. 2022

JUVENILE CORRECTIONS OFFICER

Provided safe & secure supervision and care to youth

Served as a mentor

Worked as part of a team to support positive & healthy youth development

Supervised and/or participated in various programs/activities with juveniles to stimulate interest in and cooperation with various social/education programs

HEARTSHARE (ACS) APRIL 2016 - OCTOBER 2018

SENIOR RESIDENTIAL YOUTH SPECIALIST

Worked with children and young adults ages 12-21

Helped the children/young adults with onboarding from juvenile detention centers and getting readjusted to society again

Learned computer application proficiency, including Microsoft Outlook, Word, Excel, and general comfort with web-based computer application benefits.

GOOGLE SHOPPING EXPRESS FEBRUARY 2015 – MARCH 2016

OPERATIONS MANAGER

Worked cross functionally with retail store managers, employees and store leads to collect product and process feedback.

Records findings into an internal system and collaborates with peers to create and develop solutions.

Communicated solutions to work partners and works diligently to verify and decimate solutions.

Performed inventory validation checks and logs inventory counts into the internal system.

Completed shopping tasks and shopper experience research and records findings internally.

BIRCH FAMILY SERVICES JANUARY 2013 –JANUARY 2015 SENIOR STAFF

Daily responsibilities included assisting individuals to achieve and exceed their personal goals, providing structure and emotional support

Supported, and assisted in the facilitation of resolving behavioral issues

Assisted in the timely collection of individual-related information, including behavioral data, goal-related data, community inclusion logs,

Communication books, ensuring their accuracy and completeness.

Ensured that there were appropriate coverage

URBANRIDE AUGUST 2009 – DECEMBER 2012

MANAGER

Responded to escalated customer complaints and created a complaint file.

Investigated customer complaints.

Negotiated compensation,

Communicated with customers via phone and email.

Documented findings and resolution internally.

Oversaw productivity and quality work performance of 20 direct reports at scattered sites.

Performed training, coaching, and counseling.

Completed regular performance reviews.

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