Sap Basis Support Specialist

Location:

San Jose, Costa Rica

Salary:

¢2,000,000 to ¢2,600,000

Posted:

May 14, 2024

Contact this candidate

Resume:

EDDY W. PALMA ALVARADO

CURRICULUM VITAE

I. PERSONAL DATA

NAME Eddy William Palma Alvarado

TELEPHONE +506-********

EMAIL *******@*****.***

II. LANGUAGES

Spanish Maternal Language (100%)

English (90%)

Portuguese (50%)

III.EDUCATION

2022 Universidad Central - Studying Laws.

1980 Liceo Roberto Brenes Mesen – High School

IV.SKILLS

Oral communication - Internal communications - Written communication - Software implementation - Training - Attention to details - IT operations - Management of incidents - Analysis of data - Remote work - Social skills - Data analytics - Analysis capacity - Problem resolution - Business Process – Oracle – ITIL – SAP – SAP BASIS – ERP – SQL – - Business Analysis - IT Management

Team Leadership - Microsoft SQL Server - IT Service Management

V.LINKDLN UR:

https://www.linkedin.com/in/eddy-william-palma-alvarado-13755922/

V. LABOR EXPERIENCE

2017 – 2024

VERTIV Costa Rica S.R.L

SAP Basis Analyst III

Supervisor : Scott Trifiletti

Telephone: +1-440-***-****

Responsibilities

SAP ERP System

3r Level International Support Specialist

Provide First and Second Level SAP Basis Support Specialist for SAP Global Systems (North America, Europe and Brazil).

Installation and control of SAP systems, client copies, new client creations and maintenance of SAP System parameters.

SAP Security Global Administrator

Accurately diagnose issues, proactively prevent emergent problems and SAP monitoring, evaluation, and improvement recommendations for SAP Global Systems.

Email configuration, maintenance and monitoring for SAP database on Global Systems.

Global SAP System Security Administrator including: user, roles and profiles creation, administration documentation and control.

System copies from production boxes to Q&A Systems on global systems.

Transport administration and issues solution, transport Domain Controller configuration, creation, importation and control on SAP Global Systems.

OSS connections administration and support, Backup administration and Printer and Spool administration for SAP Global Systems.

OSS notes application for increase system performance and/or fixing system issues.

Monitoring the overall activity of key system components (CPU, memory, and disk), and into the resources utilized the database and SAP application software.

Provide first and second level support for SAP for business processes, systems, and users by applying knowledge of information technology (IT) disciplines.

Blujay/Flagship

3r Level International Support Specialist

Install, maintenance and upgrade of the system

Creation, update and configuration of new Locations, printers, carriers, etc.

Security administration (user creation and maintenance)

Report creation and maintenance of the information in the system

Identifying and fix the root-causes performance-related issues in the system.

Install and maintenance of interfaces with SAP/Oracle ERP and other Systems

Loftware Shipment System

3r Level International Support Specialist

Install, maintenance and upgrade of the system

Creation, update and configuration of new Locations, printers, subsystems, etc.

Security administration (user creation and maintenance)

Creation and maintenance of printers, handhelds and other devices.

Report creation and maintenance of the information in the system.

Install and maintenance of interfaces with SAP/Oracle ERP and other Systems.

Identifying and fix the root-causes performance-related issues in the system.

Securimate Legal System

3r Level International Support Specialist

Install, maintenance and upgrade of the system

Creation, update and maintenance of cases, users and documents of the system

Security administration (user creation and maintenance)

Install and maintenance of interfaces with SAP ERP/Oracle and other Systems

Report creation and maintenance of the information in the system

International maintenance Ethical Letters of the system

Identifying and fix the root-causes performance-related issues in the system.

Prisma/RFSMART/IQMS

3r Level International Support Specialist

Install, maintenance and upgrade of the system

Creation, update and maintenance of cases, users and documents of the system

Security administration (user creation and maintenance)

Install and maintenance of interfaces with SAP ERP and other Systems

Report creation and maintenance of the information in the system

Identifying and fix the root-causes performance-related issues in the system.

2010 – 2016

Emerson Corporation

Emerson Network Power - Energy Systems

SAP Basis Analyst III

Supervisor: Luis Arce

Telephone: (506-********

Responsibilities

Provide First, Second and Third Level SAP Basis Support for North America, Europe and Brazil SAP systems.

Installation and control of SAP systems, client copies, new client creations and maintenance of SAP System parameters.

Administration of profiles parameters and operational mode settings,

SSH Key exchange administration and control.

Managing the SAP systems resources and performance of SAP computing environments and other non-SAP applications at global level on Emerson.

Identifying the root-causes of insufficient data throughput, unsatisfactory response times, and other performance-related symptoms is not always straightforward.

SAP monitoring, evaluation, and improvement recommendations including creation, monitoring and maintaining of SAP alerts.

Email configuration, maintenance and administration for SAP Systems.

Database and File system check, monitoring and maintenance for North America, Europe and Brazil systems.

SAP System Security Administrator for North America, Europe and Brazil System

System copies from production boxes to Q&A Systems on North America, Europe and Brazil systems.

Transport administration and issues solution for North America, Europe and Brazil systems at both OS and SAP levels, including Transport Domain Controller configuration, transport creation, importation and control on Development, Q&A and Production environments.

Performance Analysis for SAP Systems providing a thorough snapshot of SAP performance levels, including OSS connections administration and support.

SAP Backups, printer and spool administrator for North America, Europe and Brazil systems.

Application of SAP OSS notes for increase system performance or fixing system issues.

To collaborate in System Audits by providing the detailed SAP and System information needed and requested by both the internal and external company auditors.

Identifies the sources of any existing bottlenecks, and exposes potential trouble spots where future bottlenecks may occur.

Monitoring the overall activity of key system components (CPU, memory, and disk), and into the resources utilized the database and SAP application software.

To help ensure long-term system stability on a regular basis for all Global SAP systems.

To create documents and custom report featuring detailed graphical representations of collected performance data.

Working as part of an international global team, fix Performance operations and service issues in a timely and satisfactory manner, ensuring that short and long term solutions are in place.

Coordinate, develop and provide training and support to other members of the organization on Sap Basis items.

Dealing with non-IT end users, call centers, other IT support teams as well as international team members in North and South America and Europe.

Installation, maintaining and administration of Kewill/Flagship application as administrator of the system including security, patch application, updates, configuration and backup.

2007 – 2010

Hewlett Packard

Technology Consultant II – Performance SAP Performance Specialist

I and II Level Performance Support - Global Performance Problem Manager Specialist

Telephone: +596-****-**** EXT. 4202

2001- 2007

Systems Analyst and Computer Dept. Manager

Oracle Database Administrator and Report Specialist

Distribuidora CAROMA S.A.

Telephone (506-****-****

2000- 2001

Systems Analyst