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Customer Service Representative

Cherry Hill, NJ
May 14, 2024

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Rosario Crisafulli

*** ******* ******, *******, ** 08106

Phone: 856-***-****

QUALIFICATIONS SUMMARY: Career minded, industrious customer service professional with a diversified background in problem solving, communicating, time management and organizing. Microsoft Office proficient, along with various mortgage software programs and basic office and computer skills. PROFESSIONAL EXPERIENCE:

2002 – 2020 PHH Mortgage, Mount Laurel NJ

Pre-Foreclosure Specialist (2010—2020)

● Produced pre-foreclosure analysis and bid strategy referrals for HELOC and Fixed 2nd investors within a specific timeframe

● Aided in completing BPO/Title/Credit orders and opened the appropriate task for on sight vendor

● Worked on gathering proper documentation and prepared for foreclose analysis

● Performed analysis of loans for which FC Sale had been set and maintained foreclosure timelines Foreclosure Specialist (2008 – 2010)

● Managed the HELOC Foreclosure portfolio for private labeling clients and portfolio clients

● Monitored attorney performance and monthly review of ongoing foreclosure portfolios

● Reviewed HELOC loans referred for foreclosure while verifying status of the first lien holder

● Managed the charge off process for completed foreclosure files

● Maintained client relations with outsourcing companies to ensure proper management of portfolios

● Processed monetary proceeds of completed foreclosure actions

● Provided management of investors monthly reporting to determine efficiency and productivity REO Marketing Representative II (2002 – 2008)

● Managed a portfolio of foreclosed residential properties for the purpose of resale

● Handled requests from private label client and executed necessary documents

● Managed accounting of sales proceeds and billing

● Evaluated appraisal, broker’s price opinions and reviewed repair bids for approval

● Filed insurance claims with Mortgage Insurance Company

● Determined list price and condition that home would be sold

● Investigated and worked to resolve title and closing problems for any imperfections

● Coordinated and networked with realtor, attorneys, mortgage insurance companies and investors

● Worked with internal departments for accounting, REO, and insurance purposes

● Provided documentation to partnering vendors to file insurance claim with insurance carrier 1996–2002 United Stationers Supply Co., Pennsauken, NJ Customer Service Representative

● Skilled in all basic aspects of customer service practices and requirements

● Coordinated out of area orders for national accounts through company regional centers

● Developed vendor and manufacturer data relative to price, delivery, and availability

● Authorized to offer special pricing and promotional considerations 1993-1995 Silverstein Eye Group, Clifton, NJ

Customer Service Representative

● Handled front desk receptionist duties

● Processed insurance claims

1990– 1994 Friendly’s Ice Cream Corp., Bloomfield, NJ Customer Service Representative

● Trained staff

● Waitressed

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