Rosario Crisafulli
*** ******* ******, *******, ** 08106
Phone: 856-***-**** ad5o81@r.postjobfree.com
QUALIFICATIONS SUMMARY: Career minded, industrious customer service professional with a diversified background in problem solving, communicating, time management and organizing. Microsoft Office proficient, along with various mortgage software programs and basic office and computer skills. PROFESSIONAL EXPERIENCE:
2002 – 2020 PHH Mortgage, Mount Laurel NJ
Pre-Foreclosure Specialist (2010—2020)
● Produced pre-foreclosure analysis and bid strategy referrals for HELOC and Fixed 2nd investors within a specific timeframe
● Aided in completing BPO/Title/Credit orders and opened the appropriate task for on sight vendor
● Worked on gathering proper documentation and prepared for foreclose analysis
● Performed analysis of loans for which FC Sale had been set and maintained foreclosure timelines Foreclosure Specialist (2008 – 2010)
● Managed the HELOC Foreclosure portfolio for private labeling clients and portfolio clients
● Monitored attorney performance and monthly review of ongoing foreclosure portfolios
● Reviewed HELOC loans referred for foreclosure while verifying status of the first lien holder
● Managed the charge off process for completed foreclosure files
● Maintained client relations with outsourcing companies to ensure proper management of portfolios
● Processed monetary proceeds of completed foreclosure actions
● Provided management of investors monthly reporting to determine efficiency and productivity REO Marketing Representative II (2002 – 2008)
● Managed a portfolio of foreclosed residential properties for the purpose of resale
● Handled requests from private label client and executed necessary documents
● Managed accounting of sales proceeds and billing
● Evaluated appraisal, broker’s price opinions and reviewed repair bids for approval
● Filed insurance claims with Mortgage Insurance Company
● Determined list price and condition that home would be sold
● Investigated and worked to resolve title and closing problems for any imperfections
● Coordinated and networked with realtor, attorneys, mortgage insurance companies and investors
● Worked with internal departments for accounting, REO, and insurance purposes
● Provided documentation to partnering vendors to file insurance claim with insurance carrier 1996–2002 United Stationers Supply Co., Pennsauken, NJ Customer Service Representative
● Skilled in all basic aspects of customer service practices and requirements
● Coordinated out of area orders for national accounts through company regional centers
● Developed vendor and manufacturer data relative to price, delivery, and availability
● Authorized to offer special pricing and promotional considerations 1993-1995 Silverstein Eye Group, Clifton, NJ
Customer Service Representative
● Handled front desk receptionist duties
● Processed insurance claims
1990– 1994 Friendly’s Ice Cream Corp., Bloomfield, NJ Customer Service Representative
● Trained staff
● Waitressed