Help Desk Systems Engineer

Location:

San Diego, CA

Salary:

86000

Posted:

May 14, 2024

Contact this candidate

Resume:

STEPHEN SCHNARE

Ph/txt: 619-***-**** ad5o7t@r.postjobfree.com LinkedIN.com/in/Schnare San Diego, CA

Service Desk Engineer and Network Systems operations System Engineer Professional directly responsible for the management of exceptional technology/help desk business systems and solutions for enterprise corporations. Facilitating users' technology needs across multiple platforms including Win 7,8,10,11 Apple/Macintosh computers, and iPad OSX & IOS mobile and medical devices, OKTA & MS0365 admin. Experienced and extremely proficient in project operations, network infrastructures and Zendesk ticket management, ServiceNow administration, following guidelines of SCCM, SaaS, PaaS and IaaS, Naas, ITIL, ITSM, and SOX software tools, network schematics, inventory management, hard/software installs, imaging software updates, patch management, configurations of a broad variety of technologies including PCI, USB (ABCD), SD, IDE, AV, RF, cards & slots and many variations of motherboards from windows and Linux servers, pc towers, desktops, laptops and tablets. Work Experience

IT Support Systems Engineer August 2022 –December 2022 Allianz Global Investors, San Diego CA

Network systems analyst, troubleshooting issues; remote & local repairs for a multitude of hardware and software network issues, Citrix RDP, MS0365, Teams, Skype, VPN support, Authenticator MFA, ServiceNow Zendesk help desk ticket system coordination to remedy issues, creative thinking, troubleshoot network and connectivity. Proficient in many other network software technologies.

• Local & remote support for end-users, using various network tools; strategic planning, thinking

• Completing help desk service and support desk, support, remote & desk walkup workbench visits

• Inventory & asset management, software compliance, machine software audits, backup data integrity

• Windows 10 & 11 OS imaging and machine deployment via Active Directory, software license administration audit, and licenses administration, including malware, spyware, and antivirus management A key part of the two man IT team, we're accountable for our LAN and laptop hardware & software issues, and media rooms, monitor LAN traffic, laptop upgrades, warranty issues, and peripherals. Used time management and scheduled appointments on MS Outlook calendar to escalate the workflow process of the entire corporation's network and infrastructure.

Systems Engineer November 2021 – May 2022

Halozyme Therapeutics, San Diego CA

Network systems analyst, troubleshooting issues; remote & local repairs for a multitude of hardware and software network issues, RDP, MS0365, TeamViewer, RingCentral, LanSweeper, Druva, PaloAlto GlobalProtect VPN support, RemedyForce, Okta Admin MFA, SalesForce, Adobe Foresite & extremely proficient including malware, spyware, and antivirus management & many other network and security patch management software technologies.

• Local & remote support for end-users, using various network tools; strategic planning, thinking

• Complete help desk service and support desk, support, remote & desk walkup visits

• Inventory & asset management, software compliance, machine software audits, Druva inSync Backup

• Windows10 OS imaging and machine deployment via Active Directory, VMWare, HyperV, RSA IG&L, SharePoint software registration and accountability logs and control incoming and outgoing ; onboarding & termination and training and instruction of employees including warranties.

LAB instrument installation and configuration of medical devices.

Installed printers, scanners, readers of all sorts in the designated clean room labs and clinics

Arranged logistical provisioning of new hardware and distributed to different departments

Datacenter inventory and was accountable for new laptop imaging and preventative maintenance

Provided colleagues with long term articulate knowledge about their environment and work systems via clear communication channels and documentation

Systems Engineer Management ITS March 2020 – April 2021 Randall Lamb Associates, San Diego CA

• Troubleshooting all computer & network issues; remote & local repairs for a multitude of hard/ software network issues, remote support & walk up work bench, MS Teams, MS-0365, ConnectWise, Kaseya, CloudKey, Sophos, UniFi, Wasabi Cloud, Remedy & extremely proficient technologies analytics.

• Local & remote support for end-users, using various network tools and strategic thinking

• Complete help desk service and support desk, Mozilla VPN support, remote & desk walkup visits

• Inventory & asset management, software compliance, and machine software audits, Acronis Backup

• MAC/Win10 imaging and machine deployment via SCCM/MSFT Active Directory, VmWare, HyperV

• AIS/Nfinit, Okta Administration MFA security Data center security clearance, hypervisor

• Cisco operations and network installs, administration of VOIP phone systems including Jabber & Zoom

• Created an organized database to keep account of assets and regulatory licenses of the AutoCAD, network software, backup / audit software analytics, license admin via Kaseya, virtualization. Implemented ServiceNow for incidents, projects, tickets etc. large & small. Due to disaster recover I direclty facilitated a massive physical and digital network transformation / migration project collaboration. Directly coordinated entire rollout from an old legacy on-premise MS exchange mail system, to MS0365 & Okta. Decommissioned 10 on premise servers and migration to: cloud infrastructure via, MSAD & MFA, help desk system software, implemented Acronis backup aligned with MS AD profile logins via Okta MFA security, this lasted approx 6 month to complete the project migration upgrade, until the new office and core were online and running seamlessly.

Systems Engineer 2016 – 2019

Deloitte, San Diego CA

• Utilized skillset on the network to support, and service nodes locally and remote network issues tools such as GoToAssist, Skype, and ServiceNow ticket systems including Connected Backup.

• Complete via Zendesk desk Service Monitor, ServiceDesk, support, remote & visits in person

• Inventory & asset management, software compliance, and machine software audits, and MFA's

• Audio &Visual support, display, projection, monitor desk phone & pc network cabling setups

• Windows and Mac1 images & deployment in SCCM, MSFT AD/JAMF/Azure, MS-0365, RSA, AWS

• Cisco operations and network installs, administration of VOIP phone systems including Jabber & Zoom Experiencing daily basis our staff/colleagues making contact with us; by either coming to the help desk office workbench in person, making a phone call, reaching out via the chat help, or a scheduled appointment for any level tier 1,2,3,4 issue. Prioritizing on the fly any issues from broken laptop upgrades, data, connectivity, processes warranty issues, consulting users questions, onboarding and off-boarding of machines using Active Directory, SCCM, NAAS, SAAN, Virtual machines.

Network Engineer Support Technician Spring 2016

SpectraForce & UPS, San Diego, CA

• Network support, help desk calls, & systems operations backups, software installs etc.

• Remotely provided solutions for commercial networks issues, used network tools

• Troubleshoot a series of computer and network issues; remotely RDP/VNC to machines

• Repaired a multitude of network and user issues remotely via GoToAssist, Bomgar, RDP

• Complete small projects solo and with the team in order to keep infrastructure optimal

• Cisco operations and network installs, administration of VOIP phone systems including Jabber & Zoom A team based project which upgraded national franchise stores POS (point of sale) systems. IT team was directly responsible for each region for hardware installs, software installs, and provisioning of goods and services for the upgrade of the newer and better equipment. Scheduled appointments with each store manager, and a team of two techs would be assisting each store, remote work until successful completion. Network Security Engineer 2015 – 2016

RSI Security, San Diego, CA

• Network security compliance, SCCM & systems engineering, backups, software installs/updates

• Provide solutions for multiple network and user issues on a daily basis

• Troubleshoot laptop & network issues; remotely machine repairs via Zendesk, Bomgar, remote helpdesk ticket system & CentraStage network matrix portal

• Collaborate with management and tech staff to accomplish larger multi-step projects

• Cisco operations and network installs, administration of VOIP phone systems including Jabber & Zoom Directly responsible for helping customers locally and remotely on specific issues regarding their computers and companies computer network. Respond to daily tickets with the IT team Configuration Technician 2014 - 2015

SmartDrive Systems, San Diego, CA

• Programming & configuration of special telematics GSM computers for the transport industry

• Sim cell chip provisioning and allocation for gsm/CDMA networks Rogers and T-Mobile

• SharePoint project management: instance and case development and project forecasting

• Accurately prepare specific inventory orders for shipments to customers via Zendesk

• Cisco operations and network installs, administration of VOIP phone systems including Jabber & Zoom Project Managment & Network Engineer Tech Support 2011 - 2012 UCSD, San Diego, CA

• Network installs, configurations, monitoring and maintenance, of the Windows/Mac/Apple

• Troubleshoot Zendesk help-desk tickets, fix network hardware & software security of Medical devices

• 600 node Student computer lab support via small IT support tech team use ConnectWise

• Individually responsible for leading the network rollout team for the deployment of the whole new rack, and network nodes, printers, and peripherals via Zendesk, ServiceDesk, ServiceNow, Service Monitor, SCCM, and ticket systems for the CVC Thorton Scripps Mercy hospital

• Cisco operations administration of VOIP phone systems including Jabber & Zoom

• Thorton Hospital rollout entire new LAN in the cardiovascular wing, including installing, configuring and updating new respiratory, and MRI/CAT scan/ medical instruments.

• Able to encourage the team my practical, logical time-saving solution, in order to move the project further with clear effective communication, and intellect

• I provided a dynamic forward thought processes with creative integration of new IT hardware to facilitate the modernization of the networks project mangement team. Network Engineer /administration Point of Sale Project Management 2010 Goodwill, San Diego, CA

• Managed IT team for a project management POS rollout/deployment/installation/configured

• Directly responsible for rack & installs printers, servers, switches, firewalls, Cisco blades

• Point of Sale (POS) Windows ECRS server platform, manage, maintain, troubleshoot vpn, rdp software

• Strategic planning to coordinate 12 store WAN location with AT&T T1 network deployment

• Organized & led staff and hardware in order for rollout & installs of the POS network via Zendesk

• Implement technical skills to maintain network connectivity software & hardware updates for all its computers, printers, devices, switches, and routers in each computer lab

• Cisco operations and network installs, administration of VOIP phone systems including Jabber & Zoom Cruise Ships - Data Systems Manager / Computer Officer / Telecom Engineering Princess & Celebrity Cruises – 6 ships: 2004 – 2009 Ports of call from the Mediterranean, gulf of Russia & Finland to the Amazon river in Brazil Helpdesk support & troubleshoot via Zendesk tickets, managed 400 endpoint shipboard network LAN,VPN, Radio Ferequency experience. CBAN/IMMERSAT/GIS/GPS/APN/WLAN/WWLAN,wireless technologies. including the satellite data & connectivity & telecommunications break/fix, medical devices onboard, and internet café

• Datacenter operations: rack builds, backup data management, Active Directory, Server 2003

• POS (point of sale) Micros touch system project management rollout, connectivity cabling etc.

• Ensure/ secure a SOX/ITIL/SCCM, SAAN, NAAS compliant infrastructure with security, av, backups,

• Provided lead supervision & direction responsibility to my international embarkation team

• Prepare & lead 100 staff crew safety lifeboat drills, international Seaman's ship safety operations

• Cisco operations and network installs, administration of VOIP phone systems including Jabber & Zoom OneDynaLife - IT Business Systems Engineer (Freelance consulting) Network systems analyst, troubleshooting issues; remote & local repairs for a multitude of hardware and software network issues, remote and local admin, MS0365, Teams, Skype, VPN, a/v, hyper-visor support, mfa authenticator via OKTA, MSAuthenticator, ServiceNow help-desk ticket systems, remedy issues, creative thinking, troubleshoot network and connectivity. Proficient in many other LAN/WAN network software technologies. Local & remote support for end-users, using various network tools; strategic planning, thinking. Also extensive inventory & asset management, software compliance, machine software audits, backup data integrity, and even POS network development, management monitoring and maintenance. I am accountable for machine & laptop hardware & software issues, and media rooms, monitor LAN traffic, laptop upgrades, warranty issues, and peripherals. RF PM & project management improving and escalating workflow process of the entire corporation's network and IT infrastructure. Soldering, fixing, crimping, aligning, roll outs Education

Two years towards the second degree of a BA in health science and informatics University of Victoria (UVIC), Health Information Science, Victoria, BC Canada 2002 Bachelor’s Degree Computer Science, Network systems program; MCSE, Certification A+ British Columbia Institute of Technology (BCIT), Burnaby, BC Canada 1999 California Miramar University – Cisco routing and switching course: ICND1 & ICND2 2016 REFERENCES

Worked at Halozyme Theraputics 2022

Jani Laurila / Manager ITS

ad5o7t@r.postjobfree.com

Ofce: 858-***-****

Mobile 858-***-****

11388 Sorrento Valley Road

San Diego, CA 92121

www.halozyme.com

Worked at Halozyme Theraputics 2022

Thomas Johnson / Senior Information Technology Technician Ofce: 858-***-****

Mobile: 619-***-****

ad5o7t@r.postjobfree.com