Customer Service Data Entry

Shari D. Shaffer

**** ********* **

***- ***-****

ad5o7k@r.postjobfree.com

Objective: I hope to acquire a secure position. Using my experience and knowledge with customer service. Being available when needed, and prepared for advancement and/or increased responsibilities.

Summary of Qualifications: I have accumulated years of experience in customer service, achieved daily goals required of my position. Attentive to details, multi-tasking and completed required assignments.

Experience:

Administration- Multi-line phones, data entry, reports. Posted payments, received cash, applied direct billing where applicable. Some duties varied on assignment. Communication- Strengthened the ability in a team atmosphere internally and externally to obtain our goals.

Customer Service - Knowledge of public relations, ability to solve situations quickly. High levels of customer satisfaction due to my experience and work ethic. Hospitality: Formulated solutions to customer’s logistic needs. Supervision: Reports, room inspections, laundry room duties. Provided training, supervised (6) employees. Completing our daily goals following company procedures. Correlated with other departments to provide what guests need including special requests. Employment History:

Kleenerly Cleaning Specialist 2016 to 2018

Nashville, TN

Marriott Hotel Breakfast Attendant and Housekeeping: February 2014 toOctober 2015 Courde’lane, ID

Cracker Barrel Server: November 2013 - February 2014, Nashville, TN Hampton Inn Relief Supervisor & Housekeeping: March 2011 - October 2013, Springfield, Tn.

Dollar General Training Assistant Manager and Cashier: April 2008—September 2010, Nashville, Tn.

Education: Mt. Juliet High Mt. Juliet, Tn. 1989 Graduate/Diploma

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