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Patient Care Customer Service

Riverview, FL
May 14, 2024

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Ashley Hawthorne

Tampa, FL 813-***-**** Attributes:

Honest and reliable professional with over ten years of experience in the medical industry

Ability to collaborate with medical teams to make quality patient care a priority

Calm demeanor, positive attitude, well organized, and able to manage time and prioritize tasks

Work experience:

HR Divisional Recruiter June2021- Present

Aston Health

Managed Scheduled and confirmed time for 44 Rehab & Nursing Centers

Maintain constant contact with our Administrative Staff at our various facilities to keep abreast of their changing staff needs

Conduct all training for new/incoming employees to the department

Publish vacant positions on the ATS, at the request of the Administrator

Monitor all advertisements for outstanding positons daily

Review resumes to verify certifications & education

Vetting candidates- Conduct preliminary interview, to verify they are compatible in reference to location, shift, salary & environment

Provide hiring manager with potential qualified candidates for open positions

Manage scheduled interviews for facilities daily

Verify valid clinical license with the Florida Department of Health (DOH) website

Pharmacy Resolution Specialist December 2017- January 2021

WellCare HealthP1an- WFH

Responds to escalated issues from physician's offices and pharmacies received through transferred phone calls to resolves those issues.

Enters pharmacy overrides into the PBS/RX Claims system based on approved guidelines.

Makes outbound calls to physicians and pharmacies.

Responsibilities also include miscellaneous special project work and trainings.

June 2016 December 2017


USF Health

Conducted and scheduled patients through USF service

Manage scheduled interviews for facilities daily

Review and verifying Authorizations procedures

Customer Service Representative February 2013 - March 2016

Health Plan Services- WFH

Accepted payments for health care plans and scheduled them to be withdrawn on specific date.

Created and mailed letters regarding billing and collections

Scheduled and confirmed doctor office appointments with patients

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