Customer Service Representative
Resume:
Angelica Ramirez
Customer Service Representative
El Paso, Texas, United States
*************@*****.***
SUMMARY
Individual with over a decade of experience in customer service and general inbound/outbound telecommunication. Also has experience in the medical field with office management. Can work in a fast paced office and handle administrative tasks in a timely manner. Consistent in achieving any goals that were set at previous employers. Can handle a variety of responsibilities such as medical transcribing, basic accountancy & cash handling, billing & coding and file management. Received training in handling back office/clinical responsibilities. WORK EXPERIENCE
January 2023-2024
caregiver
elara caring
El Paso, Texas, United States
Light housekeeping medicine reminder bathing grooming client companionship August 2017-March 2018
Customer Service Representative
Dial America
El Paso, Texas, United States
Handled a variety of customer calls while being empathetic and helpful with delivering satisfying solutions. Answered in a professional manner. Discussed the issues the customer is facing regarding service or billing. Communicated with other departments to effectively assist the customer. Would also handle sales calls and help with negotiations. February 2015-July 2017
Customer Service Representative
Apogee Retail Call Center
El Paso, Texas, United States
Maintained and obtained leads for donations while under the time frame of part time hours. Solicited donations as well as placing confirmations calls for all charities. Handled each call with professionalism and providing world class donor experience. Filled out customer service forms (address changes, telephone changes, add new donor, etc.). April 2014-February 2015
Representative Associate
ADG Research
El Paso, Texas, United States
Served as an outbound/inbound surveyor for a variety of projects. Conducted surveys for a number of organizations at a high rate of success. Documented all responses for client. August 2013-March 2014
Customer Service Representative
Alorica
El Paso, Texas, United States
Helped clients with any general inquiries or concerns about their accounts. Used telephone procedures and interpersonal skills in order to defuse conflicts with callers. Assisted clients with billing issues. Would also upsell products/services as well as negotiate rates with customers who aren't satisfied with their rates. 2004-2006
CSR/Appointment Setter
Gillest Insurance Group
Arvada, Colorado, United States
2004-2004
Medical Secretary
Complete Family Practice
Northglenn, Colorado, United States
2004
2003-2004
Medical Secretary
Clear Creek Family Practice
Lakewood, Colorado, United States
2000-2003
Representative
MCI.WorldCom
Denver, Colorado, United States
EDUCATION
-2018
Diploma
Vista College
El Paso, Texas, United States
Medical Assistant Diploma, Vista College, El Paso, TXGraduation: 2018
• Medical
SKILLS
Customer Support/Service Medical Assistance Phlebotomy CPR Certification Infection Control Patient Education Medical Billing Medical Office Medical Terminology International Classification of Diseases (ICD) Electrocardiogram Retail Data Entry File Management Administrative Skills Calendar Management Billing Retail Sales Medical Record System Electronic Medical Records HIPAA (Health Insurance Portability and Accountability Act) Office Management Inventory Management Telecommunications OSHA Pharmacy Sanitation Microsoft Office Microsoft PowerPoint Sales Negotiation Skills Fundraising Funding Interpersonal Skills Up-Selling Certified Medical Assistant Medical Affairs Administrative Certification Medical Coding Accounting Time Management ICD-10 Telephone Skills Communication Skills Clinical Assessment Spanish Language Healthcare Common Procedure Coding System (HCPCS) Injections Medications Microsoft Excel Microsoft Word Microsoft Windows Operating System Housekeeping/Cleaning Medicine CERTIFICATIONS
National Healthcareer Association, Certified Clinical Medical Assistant (CCMA) National Healthcareer Association, Certified Phlebotomy Technician (CPT) National Healthcareer Association, Certified Clinical Medical Assistant National Healthcareer Association, Certified Phlebotomy Technician American Heart Association, Cardiopulmonary Resuscitation (CPR) Medical Administrative Certification, PIMA Medical, Denver, CO Certified Phlebotomy Technician
Clinical Medical Assistant
Phlebotomy Technician
CCMA
CPR
LANGUAGES
Spanish - Intermediate English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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