Customer Service Pharmacy Technician
Resume:
MARIE K .
S H E R R I L LO
ad5o23@r.postjobfree.com
Tamarac, Florida 33321
PROFESSIONAL SUMMARY
Driven Supervisor skilled in training, leading and managing teams .engaging customers and working diligently. Processes orders and payments while capturing customer interest through conversation. Supports business objectives through strategic shift management and proactive team communication. Attentive problem solver with excellent conflict resolution skills, while making patrons feel at home.
SKILLS
• Employee Motivation • Decision Making
• Time Management • Training and mentoring
• Problem Solving • Customer Service
• Multitasking • Supervisory Experience
• Accurate Money Handling • Standard Operating Procedures
• Resolve Customer Issues • Flexible Schedule
EXPERIENCE
Supervisor, Seminole Gaming Coconut Creek Casino, Jul 2015 - Current, Coconut Creek, Florida
●Monitored 80+ employee activities and assigned, tasks to cover demand
●Collaborate with the Compliance Department to ensure product and operating procedures are compliant with all regulations, including IC's, SOP's, AML.
●Prevented losses by watching for suspicious behavior/activity.
●Monitored IRS currency transaction reporting requirements.
●Protected company assets (e.g., cash variances).
●Evaluated staff performance, communicating feedback.
●Trained new employees on company policies, procedures, and software systems.
●Executed daily opening and closing procedures.
●Documented, researched and resolved customer service issues.
●Built trusting relationship with customers to better understand needs.
●Answered customer inquiries via phone, email.
●Managed difficult customer situations with professionalism and empathy.
●Participated in workshops and seminars to continuously improve personal skills.
●Adjust and efficiently react to shifting priorities, high demands.
●Supervised inventory to include (6) areas and (4) cash operations cages.
●Prepared monies to be picked up by Brinks.
Customer Service Cashier, Publix, Jan 2023 - Jan 2024, Tamarac, Florida
• Assisted customers in locating needed products.
Answered customer questions regarding products and services, company policies and pricing.
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• Operated POS systems using hand-held scanners, theft-detection . Checked promotional flyers, signage and other advertisements to verify sale prices and items.
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• Participated in ongoing cross-training opportunities .
• Enhanced customer satisfaction with fast, knowledgeable service. Counted cash drawers before and after shifts and prepared bank deposits.
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Maintained clean and organized checkout area, restocking supplies as needed.
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Greeted customers entering store and directed them to their desired items.
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• Handled returns or exchanges in accordance with store policy. Operated cash registers, processed payments including cash, credit cards, and gift vouchers.
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Managed lines efficiently by directing customers to available cashier stations or opening additional lanes.
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• Counted and secured cash to maintain accurate register totals. Knowledge of sending and receiving Western Union,Printing money orders.
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Understand and apply rules and regulations on selling and payouts of Florida Lotto
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EDUCATION
Webster Groves High, St Louis, Missouri
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