Business Analyst Senior

Omowunmi Ademoye

ad5o00@r.postjobfree.com 443-***-****

Senior Business Analyst with 7+ years’ experience helping businesses to increase their revenues, improve employee satisfaction, and trim costs. Proficient in converting intricate business requirements into practical user stories, Adept at exhibiting knowledge of business intelligence software packages and practical applications in data modeling, visualization, and analytics. Capable of liaising with team of Technical and non-technical individuals to contribute to projects and organization efficiency and overall success. SKILLS

Business Analysis

Systems Analysis

IT Analysis

Insurance Analysis

Financial Analysis

Product Ownership

Project Management

Agile Methodology

Scrum Mastery

Jira/Confluence

SAP/S4/Hana

Dynamics365

System Integration

Data Analysis

Requirements Gathering

Process Improvement

SQL Scripting

UML Diagramming via Lucid

Chart.

SDLC/STLC

Stakeholder Communication

Business Processes

Risk Assessment

Quality Assurance

Change Management

User Training

Business Systems

Process Change

COMPETENCIES

Managing Projects: Demonstrated adeptness in overseeing and managing intricate cross-functional projects and transformative initiatives across web and mobile app insurance platforms, driving operational excellence and continuous growth.

Translating Business Prerequisites: Actively engaged with Product Owners and pivotal stakeholders, meticulously translating intricate business prerequisites into comprehensive and action-oriented user stories, ensuring alignment with organizational objectives.

Performing Technical Support: Diligently performed 2nd and 3rd level application support, expertly troubleshooting incidents through the utilization of the ServiceNow platform and exceeding service level agreements (SLAs) to maintain system stability and user satisfaction.

Championing Process Improvement: Championed the end-to-end process of creating change records, from conceptualization to approval and successful implementation, leading the charge for a culture of perpetual improvement and adaptation.

Optimizing Monitoring and Alerting: Skillfully harnessed the capabilities of Autosys and Grafana to optimize monitoring and alerting mechanisms, significantly bolstering system performance, fault tolerance, and proactive issue resolution. WORK EXPERIENCE

Deloitte – Remote NOV 2022 –Present

Business Analyst

Spearheaded the implementation of Agile methodologies, leading to an improvement in project delivery timelines for key initiatives.

Collaborated with cross-functional teams using tools such as Trello and Slack, enhancing communication efficiency and reducing project-related errors.

Actively managed stakeholder relationships, eliciting and documenting 500+ user stories and use cases to align project requirements with business objectives.

Executed comprehensive business process mapping, contributing to an increase in workflow efficiency within the claims processing department.

Provide 2nd/3rd level application support, troubleshoot incidents using ServiceNow, and ensure adherence to SLAs.

Oversaw level 3 production support, ensuring patient data security and support across various government department Presented key findings and project updates through effective presentations, fostering better understanding among team members and stakeholders.

Spearheaded the implementation of Agile methodologies, leading to an improvement in project delivery timelines for key initiatives.

Examine process and re-engineering, incorporating a grasp of technical challenges and resolutions in alignment with present and service now projects business landscapes

Understands industry best practices in functional business areas (Medical department) to leverage business processes, driving improvements in workflow and applications. OMOWUMI P A G E 2

Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of various systems

Proficient in translating business requirements, processes, and procedures into functional systems, and effectively communicating specific software needs through collaboration with both technology experts and business stakeholders.

Tailored fields, objects, workflows, validation rules, and various components of Clinical Data Systems to suit specific requirements using tools like SQL, Power automation and PowerBI

Led the initiative for facilitating scope, eliciting requirements, prioritization, and business process meetings with the project stakeholders

Actively managed epic prioritization and grooming, refining product backlog, and planning product deliverables for various web development project

Collaborate with project sponsors, business partners, Product owner, engineers, and architects to build and define the product backlogs and complete release planning

Collected requirements for the AS-IS change management process and designed mock-ups and UML's for the TO-BE change management process

Collaborated with the offshore Salesforce team responsible for performing administrative functions in Salesforce CRM such as create/modify pick lists and lookup fields.

Collaborated with vendors and the legacy application team to integrate data flow within the Electronic Medical Records system.

Proficient in writing user stories, acceptance criteria, and conducting software testing to ensure functional satisfaction Skilled in developing procedure documents for IT applications, system specifications, and functional test plans, adhering to established standards and methodologies.

Demonstrated proficiency in Microsoft Visio for creating process flow diagrams, contributing to a 20% enhancement in documentation accuracy.

Document IDC (Incoming Data Collection) and ODC (Outgoing Data Collection) to capture data specs for migration to cloud Edward Life Science – San Diego, CA March 2018 –NOV2022 Business Analyst

Participates in project task development, task prioritization and regular status updates on project progress to management and stakeholders.

Demonstrated proficiency in, Analysis and E-R modeling, developing database structures – Star schemas and Snowflake schemas used in relational, dimensional, and multidimensional modeling

Support other ETL developers, providing mentoring, technical assistance, troubleshooting and alternative development solutions

Directed the efficient collection of requirements during go-live phases, driving the implementation of hot fixes and system optimization for enhanced functionality.

Employed Agile/Scrum methodologies to oversee project management, diligently crafting flowcharts, use cases, and sequence diagrams to ensure project progress and quality.

Devised comprehensive test plans and executed rigorous User Acceptance Testing (UAT) protocols, guaranteeing the high- quality performance of software solutions.

Devised comprehensive test plans and executed rigorous User Acceptance Testing (UAT) protocols, guaranteeing the high- quality performance of software solutions.

Conducted in-depth interviews, collaborative workshops, and meticulous workflow analyses to extract critical requirements, offering consistent support to Development Teams across the entire software development life cycle. Alfa Medical – San Diego, CA Oct 2014 – Dec 2017

Business System Analyst

Created charts/graphs for sales team; facilitated business requirements review with QA team.

Collaborated with QA to develop/test plans, scenarios, cases; prepared for regression testing and product validation.

Partnered with diverse internal/external business stakeholders; ensured clear understanding of requirements.

Optimized purchase ordering algorithm; achieved 10-20% savings per inventory purchase.

Spearheaded warehouse efficiency initiative: analyzed high-velocity products, improved inventory positioning, and provided suitable shipping cartons.

Developed and delivered training programs to upskill staff on key SAP Business One functions and internal processes.

Model processes and utilize PowerApps for workflow automation

Primary administrator for SAP Business One instance handling all customizations, patches, and upgrades

Led multiple SAP HR and Business One implementation projects involving complex customization requirements

Utilized ServiceNow to automate incident management processes, reducing resolution

times by 40% and enhancing overall IT support responsiveness. OMOWUMI P A G E 3

Identifies risks/pitfalls and articulates possible options and Provides guidance to product owners and is considered a go-to for the business function.

Fostered close collaboration with architects to co-create intricate use cases and intricate wireframe diagrams, fostering a deep understanding of design requirements.

EDUCATION

California State University

Bachelor of Arts in International Business

CERTIFICATIONS

Microsoft Administration-Udemy Certification Course MB-910 Certification -Dynamics 365 Fundamentals (CRM&ERP)-Udemy Certification Course Safe Agile Scrum Master Certified

EPIC-Certified

Master Certification in Project Management – PMP

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