Customer Service Outside Sales

William E. Ferguson

**** ****** *** ** • Beaumont, CA 92373 • 619-***-****

******@*****.***

CAREER FOCUS: Results and quality oriented professional with exposure to a variety of high end sales environments and problem resolution abilities delivered through conflict management, strategic planning and negotiation skills. Striving for a position that offers both the opportunity to utilize and expand my experience as a Sales Professional and Supervisor. I desire to work in a strong and ethical organization. My professionalism, organizational and communication skills have allowed me to be successful in hotel security management, municipal law enforcement supervision, outside sales position and in providing exceptional customer service to the high-net-worth individual.

QUALIFIED BY: Self-motivated individual with the experience to obtain sales goals ahead of schedule and at bonus levels. Possess excellent communication, negotiation, and motivation skills to effectively interact with prospects, clients, staff, community leaders, subordinates and upper management. Able to research, develop, construct and present materials to individuals, groups and Management in order for them to make just decisions based on sound recommendations and advice suited to meet their needs.

PROFESSIONAL

EXPERIENCE: PRESTIGE LOT SERVICES 7/2012-PRESENT Coachella Valley, CA

Co-Owner with son

Co-founded and direct a small vehicle valet service operating within the Coachella Valley. Sole proprietor for a high-end restaurant in Rancho Mirage and work various private and non-profit events throughout the Coachella Valley.

WORLD GYM

Palm Desert/La Quinta, CA

Asst. Manager – Membership Sales/Customer Service 9/2011- 9/2012

Weekend Manager of multi-property full service gym. Primary responsibilities included driving membership sales along with providing high level customer service to existing clientele.

GENSELF/SUNWIZE

Palm Desert, CA

Solar Specialist/Sales 1/2007 – 8/2011

Responsibilities: In-home consulting and presentation of custom designed solar electric power systems. Managed entire sales process from lead management to proposal development, sales presentation, completion of contract and rebate paperwork to finalized project. Ensured each clients needs were met through effective project management which frequently exceeded their expectations.

MERRILL LYNCH

Indian Wells, CA

Asst. Vice President, Sr. Financial Advisor, CFM 4/1999 – 11/2006

Responsibilities: Client focused, relationship-based sales of appropriate

Financial services to High Net Worth individuals and small businesses. Completed 24-month training program ahead of schedule and at bonus level. Received bonus awards for achieving goals of Net New Households and bringing in new assets under management. Member of a ‘Million Dollar Team’ managing $140 million in assets for approximately 350 households and one dozen business retirement plans.

CATHEDRAL CITY POLICE DEPARTMENT

Police Sergeant 6/1988 - 9/1998

Responsibilities: Supervise and coordinate activities of Patrol personnel serving population of 40,000. Functional supervision of Dispatchers, Records Clerks and Civilian Aides. Perform Watch Commander duties. K-9 and Reserve Officer Program coordinator. Awarded with P.O.S.T. Supervisory Certificate. Served in capacities of: Patrol Officer, Field Training Officer, Detective, K-9 Officer and Sergeant.

EDUCATION

AND AWARDS University of Redlands – BS Degree in Business & Management. Graduated ‘with Distinction’ and faculty nominated/appointed to University of Redlands Whitehead Leadership Society.

College of the Desert – AS Degree in Administration of Justice.

Dean’s Honor List Graduate.

Crowd Management Certificate – National Assn. of State Fire Marshals

OSHA 30-hr 29 CFR 10 General Industry course completed – OSHA Ed. Center

Rookie of the Year Merrill Lynch Desert Empire Complex

Merrill Lynch accredited Certified Financial Manager

Riverside County Sheriff’s Academy – Graduated Top of Class

CCPD Chief’s Award for Department Employee of the Year – chosen by Executive Management.

CCPD Officer of the Year – chosen by peers.

AFFILIATIONS/

COMMUNITY

ACTIVITIES: 5-gallon donor – Community Blood Bank of California, Rancho Mirage

United Way of the East Valley – Communications Committee – Past Member

Redlands Sunrise Rotary – past member

Member - University of Redlands Whitehead Leadership Society

PROFICIENT: Outlook, SalesForce, Excel, Word

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