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Information Systems Security

Plattsburgh, NY
May 12, 2024

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William McKay

201-***-**** Plattsburgh, NY *****

Summary of Qualifications

Customer focused Associate prepped to provide technical support for end-users.

Experience with hardware and software installation, printer set-up, security camera installation, technical troubleshooting, and POS systems at retail store..

Recent graduate with a degree in Information Systems Management.

Studied the management and use of information systems resources, technical infrastructure, security, and resource allocation.

Extensive customer service experience.


Keller Graduate School of Management, Naperville, IL December 2022

Master of Information Systems Management

Information Security Concentration

●Key Coursework—Information Systems and Programming, Applications of Information Technology, Strategic Management of Technology, Systems Analysis, Planning, & Control, Databases, Networking Concepts and Applications, Information Security & Privacy, E-Business Security, Disaster Recovery/Forensics & Security, IT Governance

Project Experience

●Printer setup

●Wireless network setup

●Teaching new programs to coworkers

●Relationship building

●Available for offsite/ off hours consult

Class Projects:

SE571 Principles of Information Security and Privacy

This project focused on the security of a fictional company. Major security concerns included physical concerns( location of backup servers, security clearance of different employees and physical access to the system.) The software concerns we had was firewall being set up, vpns and proper credentials for login. on top of that making employees phishing scams and tactics.

Managing organizational change

In this project we focused on key differences between Walmart and Kmart and what led one to success and the other to failure. The major factor was a lack of efficiency with data and a lack of streamlining. The other thing was leadership mentality. Walmart allowed those with power to be more flexible with a leadership mentality. This allowed for faster reactions to market changes.

Castleton University, Castleton, VT

Business Management

Work Experience

Shop Manager Cunningham's Ski Barn, Lake Placid, NY 09/2003-Present

-Manage work schedules

-Ensure Work is organized and completed by due dates

-Customer satisfaction. Listen to customers' needs and wants and work with them to accomplish that.

Ski Tech/ Race Manager, Peak Performance Ski Shop, Killington, VT 2007 to 09/2023

On the race sideI helped athletes manage their equipment (ski prep, mid season maintenance, binding adjustments). I would also work with athletes and coaches to figure out next season's equipment net and allocate it for them. On the retail side I would help customers figure out the best skis for them. In the off season I brought in next year's inventory

Transferable skill: Customer service. This job has taught me how to listen to what the customer needs and help them figure out what they need if they are unsure.

Transferable skill: Inventory management. This position has given me the skills on how to allocate inventory, maintain inventory level and allocate new inventory when needed.

Transferable skill: Time Management. This position gave me skills on how to best assess project importance and how to lay out a timeline to get it accomplished and use the right co-worker for the tasks needed.

Waterfront/ lifeguard/ staff, Boy Scout Camp Turell, Cuddebackville, NY Summer 07, 09

In this job I was responsible for the safety of staff and Scouts in the waterfront area. In addition to providing a fun and safe environment it was also my job to teach merit badges and help out in other areas as needed.

●Transferable Skill: Teaching, this was my first real dive into having the ability to teach other skills. It has given me some tools to be a more effective teacher

●Transferable Skill: Stepping out of my comfort zone. There were times that other areas of the camp needed extra help. I stepped up and did what I was able to even if I felt out of my comfort zone.

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