Service Representative Customer

SW

SHOSHANA WRIGHT

**.*********@*****.*** 775-***-**** San Diego, CA 92101

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Quality-driven Service Representative focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. Expert salesperson with strong conflict resolution and time management abilities.

Friendly and efficient cash service representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Supply Restocking

Beverage Preparation

Guest Engagement

Food Running

Table Bussing

Order Management

Check payment processing

Positive and professional

Strong Work Ethic

Cash Handling

Effective customer upselling

Point of Sale (POS) system operations

Owl club Battle Mountain, NV

Server

04/2020 - 02/2024

Greet my guest/customers bring drinks come back and ask if ready to order bring things they needed make sure everything is good bring check Informed customers of daily specials and signature menu items. Greeted guests and provided menus.

Provided excellent customer service to ensure satisfaction. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Took orders from customers accurately and in a timely manner. Checked food before serving it to customers.

Monitored dining room for cleanliness and proper set-up at all times. Performed opening and closing duties such as setting up the dining area, restocking supplies..

Handled money transactions accurately while following company procedures for handling cash payments.

Operated POS terminals to input orders, split bills and calculate totals. Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Viejas Casino San Diego, CA

Cashier Service Representative

05/2017 - 08/2019

Greeted customers and answered any questions they had about the casino. Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Provided excellent customer service while promoting loyalty programs to Summary

Skills

Experience

increase sales potential.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Everett High School Lansing, MI

High School Diploma

06/2008

Education and Training

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