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Data Entry Customer Service

Powder Springs, GA
May 12, 2024

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Kathy McDougle

**** ******* **, ****** *******, GA 30127


Using my background and skills, I wish to secure a position helping and supporting others while servicing my community in a therapeutic environment.


Excellent customer service, interpersonal and counseling skills.

Advanced Computer skills

Collaborative Problem Solving

Data entry using Microsoft Systems, Evolve, ECET, KRONOS

Managerial tasks and skills

Creating Crisis Response Plans

Creating Exit and Wait Plan

Dialectical Behavior Therapy (DBT)

Provide psychoeducation.


2022-Present, Youth Villages-Community Based Programs, Clinical Supervisor, Atlanta, GA

Provide clinical team supervision and clinical support for Life Set Specialists.

Assist Regional Supervisor with interviewing and training of new and existing staff.

Perform special projects/functions as requested by the Regional Supervisor.

Manage aspects of regional program operations as assigned by Regional Supervisor.

Attend weekly compliance meetings.

Conduct Group Consultation with team

Conduct Leadership Field Visits

Complete performance appraisals

2020- 2022, Youth Villages-Community Based Programs, Life Set Specialist, Atlanta, GA

Meet with the young adult a minimum of one time per week, increasing and decreasing as directed by the Clinical Supervisor on the basis of clinical need.

Provide on call crisis support to the client 24 hours a day 7 days a week (alternating on-call duties).

Provide accurate and complete information to Clinical Supervisor in a timely manner in the event of a crisis situation.

Implement suggestions of interventions provided by supervisor and/or consultant in a timely manner to be reflected in the next treatment plan cycle.

Participate weekly in all supervision exercises to ensure the appropriate conceptualization and implementation of treatment.

Provide all therapeutic services in accordance with Youth Villages’ Mission and Values and YV Life Set Model Principles.

Conduct on-going assessment of the young adult’s needs from a strength focused, solution-based perspective.

Engage and align with the young adult and their support system to elicit full participation in treatment.

2012-2020 Youth Villages Inner Harbour, Lead Behavioral Youth Counselor II Douglasville, GA

Case management

Data entry

Conducts group and individual counseling sessions focusing on treatment goals.

Work closely with DFCS, DJJ and guardians about the progress of youth’s treatment.

Manages new admit documentation and conducts program orientation and trauma assessment upon arrival.


Facilitating mental health groups and therapy

Provided a safe and secure environment for clients at a psychiatric residential treatment facility

Crisis management, community support

Created treatment plans, deescalated and encouraged youth.

2007-2012 Mississippi Department of Health and Human Services, Child Support Enforcement Officer, Meridian, MS

Investigated child support cases and established an individual's legal obligation to provide child support.

Established paternity and medical support obligations when appropriate.

Enforces child support orders following policy and procedures, reviews and modifies court orders.

Completed case packets for referral to staff attorney for court action on initial support, paternity, stipulated agreements, modifications, and redirections using state agency manuals, bulletins, and other state materials.

Received, attended to, interpreted, and responded to verbal messages and expressed information to individuals or groups effectively.

Showed understanding, courtesy, tact, empathy and concern to develop relationships.



• AED Certification

• Crisis Prevention Intervention


M.S. Criminal Justice, Mississippi Valley State University, Itta Bena, MS

B.A. Communication, Mississippi Valley State University, Itta Bena, MS

References Available Upon Request

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