Customer Service Cyber Security

Samruddhi Sali

872-***-**** ***************@*****.*** www.linkedin.com/in/samruddhi-sali-776969177 SUMMARY

Samruddhi is a seasoned cybersecurity professional with 2+ years of experience in delivering comprehensive security solutions. With a unique blend of cybersecurity knowledge and software development skills, she has consistently demonstrated strong customer service and contributed to a 25% reduction in incident resolution time, optimizing cyber security operations. Responsive, analytical, and proactive, Samruddhi excels in establishing and maintaining effective relationships with customers, utilizing strong verbal and written communication skills. EXPERIENCE

Infosys — Senior System Engineer

Client - Vanguard Nov 2019 - Aug 2022

• Enhanced cybersecurity posture through proactive incident resolution and SOP development.

• Streamlined customer service as a primary contact, implementing firewall rules, troubleshooting network security incidents, and proposing tailored solutions to enhance client satisfaction.

• Led a team of 6 members to manage firewall operations and vendor interactions, showcasing exceptional leadership and dedication, leading to a promotion to the senior level.

• Spearheaded process improvements incident response and root cause analysis, ensuring timely resolutions through strategic vendor engagement.

• Boosted organizational cyber resilience through cross-functional collaboration, enhancing security awareness and proficiency in advanced tools.

EDUCATION

Masters in Cybersecurity, DePaul University, GPA – 3.88 June 2024 Bachelors in computer engineering, Pune University June 2019 PROJECTS

• Performed Malware analysis on malicious file samples using static and dynamic tools, documented findings.

• Academic Research Paper on importance of PCI DSS V4.0 compliance in organization named 'Initek' CERTIFICATIONS

• Certified in Cybersecurity (CC), ISC2, 02/02/2024.

• Applied Cyber Security Essentials, Purdue University, 03/01/2020.

• Python, Database Management System and Cyber Security, Infosys, 03/01/2020 SKILLS

Infrastructure and Network

Security

Palo Alto Next Generation Firewall, IDS/IPS, Network security solutions Cloud Security AWS, Palo Alto Prisma

Host / Endpoint Security Palo Alto Cortex XDR, Endpoint Detection and Response Cyber Security Incident Response, Risk Management, Information Security, Networking Protocols (TCP/IP, VPNs, HTTP, etc.)

Security Frameworks NIST, ISO, GDPR, HIPAA, PCI-DSS, CIS Programming and scripting Java, HTML, Python, C++, SQL, Database Management System Vulnerability Management Tenable Nessus Security, Nmap, Wireshark, SIEM, SOAR Ticketing Tool ServiceNow, JIRA

Soft Skills Organized, Multi-Tasking, Analytical, Problem Solving, Adaptable, Attention to Detail

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