Customer Service, Data Entry, Account Payables/Receivables, Billing
Resume:
JOANN BOND
INDIANAPOLIS, IN. 46268
ad5nnc@r.postjobfree.com
PROFILE:
More than 25 years of successful experience in Customer Service and support with recognized strengths in customer relations, data entry, claims processing, with some knowledge of Medicaid Medicare and Commercial Insurances. I also some have Account Receivables/Payables experience. I pride myself in having the ability to plan and implement proactive procedural systems to eliminate and resolve problems and non-productivity in the workplace.
OBJECTIVE:
To obtain employment within an organization, where my professional skills and knowledge will be utilized for the enhancement of the company as well as personal growth.
EXPERIENCE:
IDOH/CAI
Accounts Payable/Clerk 2 N. Meridian St. Indianapolis, In
Jan, 2023 – June 7, 2023
Responsible for: Creating requisitions for payment of purchase orders, reviewing, updating, and correcting any errors on the purchase order for processing of payment.
Lowes Home Center 6620 Network Ave. Indianapolis, In
Customer Service Professional Nov 29,2021 – Dec 1, 2022
Responsible for: Inbound calls, assisting customers with their purchases and deliveries. Tracking and retrieval of shipments. Research and resolved any issues concerns. Documentation of all calls and follow-up when required.
St. Vincent Ascension Hospital 8450 N. Payne Rd. Indianapolis, In.
Billing /Medical Records Coordinator Oct 12, 2012 – March 12, 2021
Responsible for: Verifying and processing client insurance, uploading medical charts in the system. Performed proper handling of inbound/outbound calls.
MDwise: 1200 Madison St. Indianapolis, In.
Customer Service Representative January 2008 – December 2011
Responsible for: Inbound/outbound call center for Medicaid/Medicare, Care Select, and the Healthy Indiana Plan (HIP) establishing eligibility, provider assignment and client enrollment/disenrollment. Scheduling of medical transportation.
United Healthcare Group: 333 N. Alabama St. Indianapolis, IN
Member Service Representative November 2006 – March 2007
Responsible for: Inbound calls for Medicaid/Medicare assigning members providers and completing of Health needs assessment and education. Usage of Microsoft. Excel, Word, and Outlook to maintain patient data.
Conway Central Express: 201 Blaine St. Gary, IN
Customer Service/Freight Billing Clerk September 1996-February 2006
Responsible for: Data Entry, calculation, and Invoicing of freight bills for. Entering Driver logs details. Dispatch drivers and entered loads in the system, Verifying of customer compliance and credentials.
EDUCATION:
Ivy Tech Community College Current
West Side Senior High School June 9, 1976 (Graduate)
Reference provided upon request.
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