Customer Service Support Specialist

Felecia Pierce

ad5nmr@r.postjobfree.com 619-***-**** San Diego, CA

Summary

Seasoned professional with 7 years of diverse customer service experience, seeking a Client Support Specialist role. Skilled in delivering excellent customer service, meal delivery, and administrative support. Demonstrated proficiency in guest relations, order fulfillment, and maintaining safety protocols. Work Experience

ASAP

Security Guard San Diego, CA Nov 2023 - Apr 2024

• Conducted comprehensive patrols of hotel premises to ensure the security of property and guests, addressing safety concerns promptly.

• Delivered prompt and courteous service by fulfilling guest requests and delivering breakfast cards to their designated rooms.

• Maintained accurate logs of guest interactions and security checks to support efficient hotel operations and customer service excellence.

Scripps Mercy Hillcrest Hospital

Food Service Partner San Diego, CA Nov 2022 - Jul 2023

• Prepared salads, fruit, and cookies adhering to portion control guidelines to ensure consistent quality.

• Facilitated timely meal deliveries directly to patient rooms, enhancing patient satisfaction and dietary compliance.

• Provided support with meal requests and efficiently collected dirty trays, contributing to the maintenance of hospital cleanliness and service standards.

Amazon Fresh UCA6

Commerce Warehouse Associate San Diego, CA Sep 2021 - Sep 2022

• Accurately interpreted work orders to facilitate efficient merchandise retrieval from inventory.

• Ensured product integrity by conducting meticulous inspections for damage and discrepancies.

• Prepared and packaged items adhering to specific order details, readying them for dispatch. Sharp Memorial Hospital

Food Service San Diego, CA Feb 2021 - May 2021

• Ensured timely delivery of patient meal trays, adhering to dietary requirements and service schedules.

• Facilitated efficient meal service by setting up tray lines with linens, silverware, and other necessary items.

• Provided patients with scheduled nourishments, complete with suitable utensils, maintaining adherence to nutritional guidelines.

Legacy Center

Guest Services Representative San Diego, CA Mar 2019 - Jan 2021

• Provided attentive customer service, ensuring guest inquiries and needs were addressed promptly and thoroughly.

• Maintained strong interpersonal skills, fostering positive interactions and relationships with guests and team members.

• Collaborated effectively across departments to uphold high standards of guest satisfaction. San Diego Rescue Mission

Residential Advisor San Diego, CA Jan 2015 - Jan 2016

• Fostered a secure, trauma-informed environment conducive to the well-being and safety of residents, ensuring adherence to established guidelines.

• Delivered administrative support and facilitated resident engagement, aligning with the organization's core principles and fostering personal professional and spiritual growth. Burlington

Sales Associate San Diego, CA Aug 2013 - Oct 2015

• Managed point-of-sale transactions, ensuring accurate processing of payments and maintaining cash handling precision.

• Maintained in-depth knowledge of men's apparel, providing expert advice on merchandise selection and sizing to customers.

• Administered layaway processes, facilitating orderly storage and retrieval of products to enhance customer satisfaction. Education

Foundation High School

High school diploma, N/A San Diego, CA Apr 2019 Certifications

Guard Card BSIS 2023

Food Handler Certification None

Skills

Excellent Communication and Organizational Skills, Strong Interpersonal and Problem-Solving Abilities, Highly Responsible and Reliable, Ability to Work Well Independently and as a Member of a Team, Punctual and Excellent Attendance, Guest Services, Serving Experience, Food Service, Typing, Customer Service, Fine Dining Experience, Conflict Resolution, Patience, Multi-tasking, Time Management, Problem Solving

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