Customer Service Representatives

SKILLS

●Incident dashboard technologies

●HIPAA compliance

●Effective communication

●Excellent organization

Outstanding collaboration

EXPERIENCE

Department of Work and Pension, London United Kingdom – IT Desk Support

MARCH 2019 – FEBRUARY 2024

●Assists customers with incident resolution and service request management

●Ensure adherence to HIPAA/PHI requirements

●Involve in the installation and maintenance of network infrastructures

●Perform software installation and system updates

National Examination Council NECO, Minna Nigeria – Data Analyst

FEBRUARY 2014 - MARCH 2019

●Interacted with organizational leadership, management staff and stakeholders

●Involved in database management and maintenance

●Involved in data visualization and dashboard creation

Tech-Mahindra, Abeokuta Nigeria – Lead Customer Service Representative

JUNE 2012 - FEBRUARY 2014

●Managed a team of 20 customer service representatives to ensure key operational metrics were achieved

●Trained customer service representatives to properly authenticate customers

●Provided social engineering training to customer service representatives

●Demonstrated an ability to manage and operate dashboard technologies

EDUCATION

Google Cybersecurity Certificate - Online certificate

October 2023 - April 2024

Federal University of Technology Minna, Nigeria - Degree in Mathematics and Computer science

October 2023 - April 2024

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