Account Coordinator Customer Service

SHERIF HIKAL

**** **** **** *, ********, TX ***** CELL: 832-***-**** **********@*****.***

Training & development Specialist

FOCUSED AND DETAILS ORIENTED BILINGUAL ACCOUNT COORDINATOR, SPECIALIZING IN THE OILFIELD

(7+ YEARS’ EXPERIENCE)

RESULTS-DRIVEN PROFESSIONAL WITH A HISTORY OF ANTICIPATING CHALLENGES AND DEVELOPING COMMON SENSE SOLUTIONS TO ADDRESS ISSUES.

PROVEN RECORD OF ACHIEVEMENT BY TAKING ON THE RESPONSIBILITIES OF MULTIPLE STRUGGLING ACCOUNTS AND NOT ONLY SECURE THOSE ACCOUNTS BUT ALSO EFFECTIVELY INCREASED THE GROWTH OF THESE ACCOUNTS AS WELL AS THE REVENUE BY 50% IN THE FIRST 6 MONTHS. PROACTIVE, SOLUTIONS-FOCUSED INDIVIDUAL WITH EXTENSIVE EXPERIENCE FOSTERING POSITIVE CUSTOMER EXPERIENCES THROUGH PROFESSIONAL, RESPONSIVE COMMUNICATIONS. PROVEN TRAINER AND LEADER OF TEAMS TOWARD COMPANY- WIDE SERVICE STANDARDS AND EXPECTATIONS. ELITE COMMUNICATOR SPECIALIZING IN CONFLICT RESOLUTION, PROBLEM- SOLVING, AND COLLABORATING ACROSS FUNCTIONS TO ENSURE OPERATIONAL EXCELLENCE. Areas of Expertise

Customer Service

Exceptional Knowledge of crude

oil, And a whole host of refined

products.

Team Leadership.

Staff Development.

Training Coordination

Process Improvements

Quality Assurance

Time Management.

Problem-Solving

Communications

Cross-Team Collaboration

Computer Skills.

Professional Experience and Work History

OPERATIONS COORDINATOR AMSPEC SERVICES -

HOUSTON, TX >>> 07/07/2014 - 12/04/2017

PLAN, COORDINATE, AND EXECUTE COMPANY-WIDE TRAININGS ACROSS VARIOUS FUNCTIONS, INCLUDING OPERATIONAL, NEW HIRE, AND TECHNICAL PRODUCTS.

MENTOR EMPLOYEES IN RESPECTIVE JOB REQUIREMENTS AND ORGANIZATIONAL EXPECTATIONS.

CREATE, UPDATE, AND MAINTAIN TRAINING REFERENCES MATERIALS.

PROMOTE INFORMATION-SHARING TO DRIVE COHESIVE, EFFICIENT CUSTOMER SERVICE STRATEGIES.

COLLABORATE WITH MANAGEMENT AND TEAM LEADERS TO IDENTIFY, ASSESS, AND RESOLVE TRAINING ISSUES. HANDLED MULTIPLE CLIENT'S ACCOUNTS BY ACCEPTING ALL NOMINATION JOB ORDERS VIA EMAIL. WRITING INTERNAL JOB ORDERS.

COORDINATE WITH DISPATCH, LAB, TERMINALS, AND SUPPLIER AS WELL AS THE RECEIVER. INCLUDING AGENTS AND VESSEL'S PILOT.

ADDRESS AND RESOLVE ANY QUANTITY DISCREPANCY BY VETTING AND EXAMINE THE RAW DATA FROM THE FIELD. ISSUING A FINAL REPORT ONCE CONFIRMATION PROCESS IS COMPLETED. IN ADDITION, PREPARE THE COMPLETED FILE FOR BILLING/INVOICING.

IFIA CERTIFIED OIL & MARINE SURVEYOR/NMC GLOBAL

- PASADENA, TX >>> 01/21/2011 – 07/07/2014

PERFORM FIELD INSPECTION/SURVEY ON VARIOUS OIL MOVEMENTS.

ALSO HANDLED AN ARRAY OF PETROLEUM PRODUCTS SUCH AS CRUDE OIL, HEAVY FUEL OIL, MIDDLE AND LIGHT DISTILLATES.

CONDUCTS INDEPENDENT FIELD SURVEY TO DETERMINE THE QUALITY BY PULLING REPRESENTATIVE SAMPLES FOR ANALYSIS AND OBTAIN ACCURATE GAUGES AND TEMPERATURE OF THE PRODUCT IN ACCORDANCE WITH API STANDARDS TO DETERMINE THE QUANTITY. ALL WHILE ADHERING TO SAFETY GUIDELINES AND TERMINAL’S PROTOCOLS.

**Education**

ATTENDED 2 YEARS UNIVERSITY OF HOUSTON

ECONOMICS AND POLITICAL SCIENCE 1998-2000

A

SSOCIATE DEGREE FOCUSED ON

A

CCOUNTING

&

S

TATISTICS

.

1996-1998

FACULTY OF COMMERCE AND BUSINESS ADMINISTRATION

AIN SHAMS UNIVERSITY EGYPT, CAIRO

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