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Customer Service Care

Phoenix, AZ
May 12, 2024

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Victoria Day

**** * ******* **

Phoenix, Arizona 85029



Exceptional Customer Service

Accuracy Assurance

Cash Management

Data Entry

MS Office

Excellent Communication Skills

Problem Solving

Strong Organizational Skills

Material Handling

Experienced at Multi-tasking

Customer Care Representative/Supervisor 09/21 to Current Adecco/Epiq (Phoenix, AZ)

Assisting customers with questions or concerns

Filling out requested paperwork

Receiving supervision calls

Providing agents with assistance with customers

Customer Care Representative 11/20 to 09/21

Aston Carter/ Best Western (Phoenix, AZ)

Helping customers making reservations for hotel stays

De-escalating Calls

Signing up guests for rewards accounts

Taking payments

Making recommendations for hotels

Customer Service Representative 10/20 to

Consumer Cellular (Phoenix, AZ)

Helping customers with account changes

Taking payments

Placing orders for new phones and devices

Technical support with malfunctioning devices

Handing high rate customers

Making recommendations for devices and phone with what would suit their technological skills


Walmart (Phoenix, AZ) 12/19 to 10/20

Helping customers complete transactions

Cleaning and sanitizing work areas

Finding correct areas for items in the facility for items to be put

Guiding customers to items they are in need of

Using a cash register

Paralegal 12/18 to 01/19

Lexington Law Firm (Phoenix, AZ)

Helping customers who needed assistance with online portfolio

Recommend packages based on clients needs

Discussing activity on clients portfolio

Taking payments for clients

Recommending proper tasks to resolve clients issues

Changing clients information in their portfolio

Customer Service Representative

03/18 to 08/18

Circle K (Glendale, AZ)

Helping customers find items to purchase

Taking payments for customers

Stocking items

Moping and sweeping the floors

Taking out trash

Customer Service Representative 09/13 to 10/15

Verizon Wireless CSR (Tucson, AZ)

Helping customers change account information

Combining customers with existing accounts

Placing orders with new phones and devices

Taking payments

Technical support with malfunctioning devices or systems

Making recommendations as far as what they might need to suit their technological needs

Handling high rate customers

Team Member 11/12 to 04/15

Harkins Theater (Tucson, AZ)

Helped customers with getting the food that they wanted for their movie they were viewing

Responsible for getting customers their tickets

Sweeping and wiping counters

Ticket associate

Ensuring that the customer had an excellent experience

Stocking condiments

Team Leader 07/11 to 12/11

Del Taco (Anthem, AZ)

Del Taco (Phoenix, AZ) – 12/11 to 06/12

Using A headset to take orders

Being a cashier and handling money

Cooking on a grill

Cleaning out machines, bathroom, counters, and taking out trash

Handling high pressure situations

Working with team mates to make sure that customers received the food and the drinks that they ordered in timely manner

Operated a cash register

Making sure that there were no problems with any orders

Taking the money to the bank

Creating a schedule

Sandwich Artist 04/11 to 07/11

Subway (Peoria, AZ) Part time

Making Bread

Preparing food that would be used to make the requested sandwiches

Using a cash register

Cleaning prep area, dishes, counters, and taking out trash,

Stocking bottled drinks

Receiving and stocking store merchandise shipments


Sanford Brown Phoenix, AZ

Liberty High school Peoria, AZ

Cactus High School Glendale, AZ

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