Customer Service Administrative Assistant

BELINDA POTTER

ad5nef@r.postjobfree.com 731-***-**** Covington, TN 38019

Summary

Highly motivated, dedicated, and organized team player with exceptional customer service, communication, and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Strong work ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills. Skills

Operations/Staff/Administrative Management

Recruiting, Hiring & Onboarding

Staff Training & Development

Staff Scheduling

Policies & Procedures Implementation

Performance Monitoring

Quality Assurance

Goal Setting

Problem-Solving

Decision Making

Oral & Written Communication

Customer Service

Client Services

Client Invoicing

Payroll

Microsoft Word, Excel & PowerPoint

Experience

State of Tennessee Dyersburg, TN

Career Specialist

09/2023 – Present

Assist the unemployed with filing their original claim and weekly certifications.

Assist job seekers with creating and/or updating their resume.

Instruct job seekers on utilizing the Jobs4TN website to search and apply for jobs.

Make quality referrals to meet and exceed the expectations and needs of all customers.

Assist with all job fairs, workshops, and hiring events.

As TAA Coordinator, assist with all open houses related to trade within the 5 counties I serve.

As Reentry Advisor, attend all resource fairs for justice-involved individuals within the 5 counties I serve, and network with local jail and prison counselors to prepare justice-involved individuals for reentry. Staffmark Covington, TN

Administrative Assistant

06/2023 – 09/2023

Assisted the Production Scheduler, Purchaser, and Manager of Rich Products with all administrative duties.

Answered calls.

Responded to voicemails and emails from internal staff and vendors.

Keyed production orders.

Followed up on purchase orders and deliveries.

Matched up and approved invoices for payment.

Filed and kept office organized.

Underguard Teleservices, LLC

Covington, TN

Operations Manager

02/2017 - 06/2023

Collaborated weekly with CEO, President & Director of Operations to accomplish short and long-term goals.

Managed all day-to-day operations, including but not limited to payroll, accounting, recruitment, staff scheduling/attendance/performance, and client communications.

Collaborated with clients to develop strategic plans toward sales and customer service goals.

Built strong teams to meet and exceed clients' demands and expectations by recruiting, hiring, and training qualified staff.

Coached team leaders during decision-making process by generating daily reports to recommend corrective actions and improvements.

Spearheaded employee engagement initiatives, implementing employee recognition and rewards practices.

Managed social media, online information and sales requests, and scheduled guests for CEO's company podcast.

Other Experience

Office Manager/Legal (10 Years)

Office Manager/Medical (3 Years)

Mortgage Loan Processor (4 Years)

Administrative Assistant/Realtor (2 Years)

Administrative Assistant/CPA (2 Years)

Accounts Payable/Manufacturing (7 Years)

Education and Training

Haywood High School Brownsville, TN

High School Diploma

Graduated 4th in class of 256 students

Graduated with Honors in the Distinguished Scholar Curriculum Union University Jackson, TN

Economics & Finance/Accounting (1 Semester)

Completed Courses through Employment with State of Tennessee

Documenting Performance

Performance Management 2.0 for Employees

Respectful Workplace All Staff

G.R.E.A.T. Customer Service Workshop

Peer Relationships

Being An Effective Team Member

Boss Relationships

Effective Presentation Skills

Conflict Management

Creativity and Innovation

Critical Thinking & Problem Solving

Being an Influencer

Proactive On-Boarding

Sexual Harassment Training

Cybersecurity Training 2024

Open Records and Open Meetings Training

FA Title VI WBT

Certificates

BEST (Building Entrepreneurs for Success in Tennessee) Certificate

Toastmasters International Competent Gavalier Communicator & Leader Certificates References Available Upon Request

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