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Customer Service Data Entry

Los Angeles, CA
May 12, 2024

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**** *** ****** *** *******, CA *0008



Southwest Airlines

Inflight Base Coordinator May 2019-November 2022

●Responsibilities included maintaining inventory and distribution of all loaner manuals

(IEFB)14,000 IPAD MINI Implemented massive rollout of 14,000 iPad mini-powered Electronic Flight Bags to flight attendants focusing on customer service and ensuring all I pads are in compliance and up-to-date with software.

●Manage Outlook/GMAIL inbox; Compose correspondence with cross-functional teams & departments to ensure timely response.

●Provide appropriate documentation to Inflight Supervisors for the proper documentation of Flight Attendants.

●Duties include project, management, filing, data entry, spreadsheet creation and management, and procurement of client relationships.

●Establishes meeting time, secure location and contacts attendees regarding fundraising events and outside activities.

●Work as a liaison through building and maintaining solid working relationships with cross functional teams & vendors based on communication, transparency and trust; Point of contact for employees, customers, vendors, security, managers, pilots and flight attendants.

Customer Service Agent November 2014-May 2019

●Provided friendly service to customers and maintain a positive relationship with them internal and external.

●Identifying and escalating priority issues to appropriate persons.

●Responsibilities include greeting and handling Customers in a polite and friendly manner.

●Deals with mishandled and irate customers as a result of oversells, delays and cancellation flights.

●Resolving customer issues and complaints by providing appropriate solutions and alternatives: My job is to help them find a solution. This may involve providing refunds, discovering alternative routes and other solutions to ensure customers satisfaction.

●Provide accurate information to customers: up-to-date on the latest information to provide accurate answers to customers.

Aviation Safeguards

Executive Assistant March 2010-September 2014

●Primary duties include weekly verification and preparation of payroll disbursements for approximately 200 associate employees.

●Skilled in Microsoft Office, TEAM software, and ADP payroll.

●Duties include project, management, filing, data entry, spreadsheet creation and management, and procurement of client relationships.

●Organized and trustworthy with confidential and personal information.

●Responsible for making travel arrangements, handling calendar events, organizing reports and documents, and answering phone calls.


●Microsoft Office

●Microsoft Teams








●Gmail/G SUITE



●ADP Payroll


●Ability to analyze information efficiently & problem solve effectively.

●Detail-oriented, organized and proficient in multitasking with a large volume.

●Excellent ability to multitask and prioritize in a busy, fast growth environment.

●Strong work ethic, self-directed and proven track record of working within a team environment with the ability to work independently.


●Childcare Los Angeles City College June 2004-June 2005

●Science/Math Palisades Charter High School September 1994-June 1998- Diploma

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