Customer Service Office Support

LaToya Fowlkes

919-***-**** Mebane, NC ***** ad5ncb@r.postjobfree.com

PROFESSIONAL SKILLS

Proficient use of Microsoft Office

Excellent customer service skills

Effective people and office management skills

Strength in planning and organization

Proven multi-tasker and highly dependable

EDUCATIONAL ATTRIBUTES

Studied forensic psychology

Criminology

Currently studying Music Business

WORK EXPERIENCE

Tarheel Taxi Inc. Chapel Hill, NC April 2007-February 2017

DISPATCHER/OFFICE SUPPORT

Assisted with daily scheduling and creating reports

Collected and processed payments for customer invoices

Worked with local government and private businesses concerning transportation contracts

Answered multi-line telephone dispatching system

Provided office support daily including maintaining personnel files, emailing, faxing, and greeting visitors

Spectrum (formerly Time Warner Cable) Morrisville, NC October 2015- February 2017

CUSTOMER SERVICE REPRESENTATIVE

Maintained a record of customer interactions and transactions using company database

Resolved customer’s billing complaints, answered service questions, and collected payments

Provided technical support over the telephone and transitioned calls into in-person service calls when needed

Transitioned service calls into sales when appropriate

Recommended products and solutions to retain customers and prevent future problems

EDUCATION

East Chapel Hill High School Chapel Hill, NC

High School Diploma

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