Customer Service Front Office
Resume:
ROBYN MINTON
*** ****** ***** ** ******** MS 39073
******.*****@*****.***
PROFESSIONAL PROFILE
Top performing professional who combines strong academic success with cross-functional customer service experience to illustrate value. Backed by 10+ years healthcare industry experience and demonstrates persistence and commitment to completing tasks and objectives. Streamlines process in dynamic medical office environments and acts with discretion when handling confidential information.
High Academic Honors Recognition / Dean’s List
Attentive to Detail: Review and correct errors, and maintains compliant documentation
Front Office: Answer inbound phone calls, schedule appointments, and collect co-payments
Medical Coding: Assign and enter appropriate procedure and diagnostic codes
Accuracy: Ensure correct and thorough demographic information for medical records database
Administrative Skills: Microsoft Office (Word, Excel, and PowerPoint) – Type 45 WPM
KEY QUALIFICICAITONS
Medical Coding- Accounts Receivable- Collections- Co Payments- Deductibles- Co Insurance- EOBs- Posting Payments- Front Office Operations- Medical Office Procedures- Scheduling- Medical Terminology- Anatomy & Physiology- HIPAA Compliance- Medical Coding ICD9 (currently pursuing ICD 10 CPC certification)
PROFESSIONAL EXPERIENCE
09/2021-04/2024 American Home Patient
Customer Service Representative
Answered inbound calls (along with making outbound calls) regarding ordering for oxygen supplies and equipment trouble shooting along with general customer service. Assisted with internet ordering, training, and answering chat questions for other representatives.
01/2005- 10/2015 Arthritis and Osteoporosis Treatment and Research Center
Medial Receptionist/Office Assistant
Answered inbound phone calls, scheduled appointments, and collected co-payments. Checked patients in and out, operated lab equipment, and performed triage. Assisted with x ray and lab when needed, oversaw ICD9 coding, maintained files, and distributed files. Helped with office billing and coding and disability forms and maintained HIPAA compliance.
EDUCATION
Ultimate Medical Academy: Diploma- Medical Billing and Coding 2021
Academy of Hair Design: Cosmetology license as of 2013
Puckett High School Graduate 2004
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