Customer Service Quality Assurance

Professional summary

Driver and warehouse order specialist with over 9 years of experience, adept in cargo handling, warehouse safety, and ensuring timely shipping and receiving. Demonstrated ability in reducing inventory discrepancies by 25% and improving equipment downtime by 30% through meticulous attention to detail and proactive maintenance scheduling. With a proven track record of 98% on-time delivery rate, surpassing company averages, this candidate excels in quality assurance and customer service resolution, ready to leverage skills in a dynamic new role.

Employment history

Caravan Supply Company Driver, Warehouse Orders Memphis, TN Jun 2020 - Mar 2024

Safeguarded cargo integrity following company and DOT guidelines Efficiently managed inventory receipts and supply quantities Conducted regular equipment inspections and minor maintenance tasks Professionally resolved customer service issues to maintain loyalty Achieved 98% on-time delivery rate, surpassing the company average by 5%. Implemented a new inventory tracking system, reducing discrepancies by 25%. Introduced a maintenance schedule that decreased equipment downtime by 30%. P&E Logistics Driver, Warehouse Orders

Jun 2015 - Jun 2020

• Ensured cargo was secured properly in accordance with company policy and DOT regulations.

• Loaded and unloaded delivery vehicles with care to ensure safe transport of products.

• Maintained accurate records of deliveries including delivery times, dates and addresses.

• Adhered to all applicable traffic laws while operating commercial vehicles.

• Followed established safety procedures when loading and unloading freight from delivery trucks.

• Processed daily inventory receipts and quantities of supplies.

• Reviewed work orders to perform freight movement and deliveries.

• Attended accident preparedness and safety trainings to comply with regulations and promote safer working environment.

• Recorded discrepancies and damages to inventory and reported findings to supervisor.

• Inspected equipment throughout shift, performed minor maintenance tasks and notified maintenance of tools requiring repair.

• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Alex Fitzgerald

6 Crescent Bluff Ct apt 204, Memphis, United States, 38106 901-***-****

**************@*****.***

Employment history

P&E Logistics Driver, Warehouse Orders

Jun 2020 - Mar 2024

• Ensured cargo was secured properly in accordance with company policy and DOT regulations.

• Delivered goods to specified destinations in a timely manner.

• Loaded and unloaded delivery vehicles with care to ensure safe transport of products.

• Inspected vehicles for mechanical items and safety issues prior to departing on routes.

• Followed established safety procedures when loading and unloading freight from delivery trucks.

• Operated standard warehouse equipment to assist with loading and unloading of deliveries.

• Attended accident preparedness and safety trainings to comply with regulations and promote safer working environment.

• Recorded discrepancies and damages to inventory and reported findings to supervisor.

• Obeyed traffic laws and follow established traffic and transportation procedures.

• Promoted positive customer service by delivering on-time shipments and fully resolving issues.

• Loaded and unloaded vehicles at distribution center and delivery address.

• Kept accurate logs of all deliveries and trips.

• Determined optimal routes based on GPS application information and knowledge of local routes.

• Checked loads against shipping papers to verify contents and identify special handling requirements. Education

High School Diploma Oak haven High School Memphis, TN High School Diploma Southwind High School Memphis, TN Skills

Payment Collection Order Picking

Truck Loading Deadline-Oriented

Route Planning Vehicle Maintenance

Loading and Unloading Warehouse Safety

Customer Service Shipping and Receiving

Heavy Lifting Goods Transport

Package Scanning Order Verification

Cargo Handling Quality Assurance

Attention to Detail Positive Attitude

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