Active Directory Information Technology

PROFESSIONAL SUMMARY

Senior Information Technology Specialist with extensive experience in most management and technical applications. Expertise in a wide array of information technologies. Strong knowledge of Active Directory topologies in a multi-forest environment including trusts, replication, GPOs, FSMO roles, Kerberos, DNS and DHCP. Administration & Support of Microsoft Windows server 2008, 2012, 2016 and 2019 windows 7, 8 and 10. LAN/WAN installation and troubleshooting. Extensive hands-on working knowledge of Installing, Configuring, Troubleshooting Servers; Network Hardware; Desktop Hardware; Software. Experienced in all areas of customer service and end-user Support.

TECHNICAL SKILLS

Platforms: MS Windows 200*-****-**** 2019 and 2022Server Windows 7, 8 and 10 As well as most Mac operating systems, VMware, Zen Desktop and Server

Software: All Windows OS's, Active Directory, Azure, Service Now, Touchworks, Commvault, Symantec Backup exec and NetBackup software, SharePoint, Dameware and Mremote remote access software, All Adobe products, Exchange and Lotus Notes many types of Anti-Virus, Spyware and Security Software, Castille Right Fax software, Microsoft Lync, Track-It reporting software, VCenter, VMware and Zen Desktop. NetApp Storage Systems, Spice works and Manage engine network management software.

Hardware: Computer assembly, installation, configuration, maintenance & troubleshooting. High-end Servers, SAN's, Multiple tape devices, PCs, Laptops, Printers, Macs Multimedia Systems, Modems, DSL Modems, Internet, switches, and routers, SCSI Devices I.e., Hard Disk Drives, CD-ROM Drives, Commvault Tape Backup System SonicWall and Palo Alto Firewalls

Telecommunications: PK II and Executone phone systems, Rolm 9650, NEC I SonicWall firewalls.

Network: Microsoft Windows NT, 2000, Xp, NT (4.0/3.51) and 7 Active Directory and Windows server 2003, 2008, 2012, 2019 and 2022 installation, administration, troubleshooting. Novell Netware (Ver. 3.11 & above) installation, administration, troubleshooting. Fast Ethernet Hubs, 3 Com, HP and Cisco Switches, Routers, Structured Cabling System including Patch Panels, UTP and Fiber Optic Cable installation, connection, termination, troubleshooting

WORK EXPERIENCE

SAFRAN SA- Contract May 2023 - December 2023

System Engineer

Collaborated with the IT team to prepare the 350 servers to move from the local 11 network to the SAFRAN global 10 network.

Ensured the company is in line with the group’s security and standards.

Verified all applications running on server.

Ran PowerShell scripts to check the flow between servers.

Worked in VMware to insure all the IP address and metrics were correct.

Created change requests to have the DNS changed in Infoblox.

Changed the records in Infoblox and got a team together to make sure the server is working as expected.

Wake Forest Baptist Health November 2019 - April 2023

Windows System Engineer

Hired to work the Windows Server Decommission / End-of-life remediation project.

Worked on Windows Server patch efforts via monthly patch failure remediation project and patch audit remediation.

Virtual 2016, 2019 and 2022 Windows Server builds for miscellaneous projects.

Add and remove servers from SolarWinds Monitoring and from Infoblox DNS solution.

Troubleshot Exchange during an ongoing migration to Office 365.

Used the AirWatch console to create polices and AD groups to enable users to be able to access company mail on their phones securely working closely with the team during a Commvault implementation.

Collaborated with the Citrix team testing applications while moving from version 7.5 to 7.6.

Provided customer support for tickets assigned to the server operations and Exchange teams in Service Now.

Healthcare Partners, A DaVita medical Group May 2016 - June 2019

System Engineer III

Design, develop, support, and maintain the systems infrastructure, including the implementation and design of hardware and software.

Built multiple virtual servers needed for miscellaneous projects.

In charge of collecting information for the quarterly SOX audit.

Headed Symantec antivirus implementation, Data Loss Prevention and a Touchworks rollouts.

Rolled out System Automation for server patching.

Worked with Nevada office to setup, administer and troubleshoot there Touchworks application.

Instrumental in doing new Touchworks version rollouts, updates and working with staff to eliminate problems.

Worked on tickets supporting the end user.

Helped New Mexico and Nevada offices when they were shorthanded.

Reviewed previous documents and prepared up-to-date documents.

Modes and reports to meet consumer requests.

Created and administered companies VMware servers.

Contributed to complex aspects of multiple projects.

Concerto Healthcare September 2014 - May 2016

Senior Systems Engineer (Active Directory Specialist)

Brought companies Active Directory to best practices.

Completely reconfigured the Active Directory and network to be HIPAA compliant.

Handled company's encryption and Antivirus.

Responsible for creating users, shares and group policies.

Worked on their Azure project with the System architect.

Created and administered all companies VMware servers.

Network and Server security, Citrix, NetScaler's terminal services monitored and reported on all servers.

Worked with hosted network provider to ensure all servers and backups were running correctly and accessible to the users at all times.

Created network utilization reports for management.

Worked on implementing Commvault for a new backup solution gave application support for proprietary 3rd party applications.

Handled all escalations and 2nd level support requests.

Moffatt & Nichol June 2013 - August 2014

Senior System Engineer (Active Directory Specialist)

Refreshed the company’s Active Directory environment up to best practices.

Created new organizational units, resources, groups, and managed service accounts.

Cleaned up the users, groups, servers, and computer organizational units.

Recreated group policies and attached them to newly created organizational units.

Given control of their backups using Commvault backing up over forty TBs of data in their two locations.

Joined the infrastructure group to take care of their virtual infrastructure using VMware.

Took part in the installation and configuration of their Citrix implementation.

Took part in the migration to from Office 2010 to Office 2013 and Office 365.

Handled all Exchange troubleshooting with their two front-end servers and two backend servers.

Assisted on help desk tickets to bring their team up standard and acted a Tier II escalation point

One Legacy Inc March 2011 - June 2013

System Administrator

Ensured the integrity and security of enterprise data on all servers.

Install, support, and maintain all servers and other computer systems.

Developed and maintained Active Directory topologies using the latest Microsoft technology in a multi-forest environment including trusts, replication, GPOs, FSMO roles, Kerberos, DNS, and other core infrastructure related to Active Directory.

Documented tested and applied system software/hardware updates, releases and patches Analyze log files to identify potential issues.

Preform audits of company software.

Apply operating system updates, patches and configuration changes Install and configure new software.

Oversaw the administration of user accounts, permissions, access rights and storage allocations.

Added and removed user account information from Active Directory, resets passwords, configured Cisco routers etc.

Troubleshoot reported problems, preforms system tuning.

Ensures that network infrastructure is up, running, and available.

Oversee configuration of Cisco, SonicWall, and Barracuda firewalls, rules, ports, and filters, resolve technical issues and address a wide range of questions as the help desk first point of contact.

Healthcare Communications Group August 2009 - March 2011

IT Manager

Upgrade and maintain the companies Exchange 2003 server to Exchange 2007.

Upgrade all Office 2003 clients to Office 2007

Rebuild, reconfigure, and manage the companies Active Directory using Microsoft best practices.

Created new Forests Trees, Domains, and OUs.

Troubleshot and resolved Active Directory access and connectivity problems through the use of system utilities such as Event Viewer, ADSIEdit, Dcdiag, Repadmin, Netdom and others.

Upgraded the companies ACT 2006 to the current version.

Updated all workstation and server updates.

Resolve all backup issues with Backup Exec.

Updated and managed companies SharePoint

Reconfigured all the company's GPOs, installed and configure a SonicWall NSA 3500 Firewall.

Update companies Websites, Resolved issues and trained users.

In charge of monitoring and maintaining companies HIPPA Compliance

Shachihata Inc July 1999 - July 2009

Senior Systems administrator \IT Manager \ Help Desk Manager

Administration of a Windows 2000 - 2003 network with 250 nodes and 13 NT and Windows 2000 dell servers in a PC environment for the home office and 2 Satellite locations.

Planned and implemented LAN migration from a Windows NT to Windows XP environment.

Successfully installed and maintained an Ethernet 10-Base-T and 100-base-2 category 6 network which included cabling, setting up new users, network security, virus detection, in charge of maintaining their Commvault backup solution.

AS400 connectivity and Email (Microsoft Exchange 2003).

Experienced in all applications such as Windows NT and 2000, XP, 2003, Goldmine, Microsoft office, Sybase, As400, MAS 90, Rolm and NEC 2000 phone systems.

Directly reported to the Chief Financial officer.

EDUCATION

Ohio State University

Bachelor’s Computer Science

CERTIFICATIONS

MCITP

Windows Server 2008 and 2012 and Windows 10

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