Technical Support It

Name: Yat Fai, Yu

Email: [ad5n5y@r.postjobfree.com](mailto:ad5n5y@r.postjobfree.com)

Phone: 415-***-****

LinkedIn Profile: linkedin.com/in/yat-fai-yu-355b1ab4 Summary:

Highly experienced IT professional with 15 years of expertise in computer technical support and Point of Sale (POS) systems. Proven track record of delivering efficient and prompt technical support, installing and maintaining computer hardware and software, and ensuring seamless POS system operations. Seeking a challenging role in IT support or network administration where my skills and expertise can drive success.

Professional Highlights:

* 15 years of experience in IT support and POS systems

* 95% customer satisfaction rate in technical support

* 30% reduction in system downtime through proactive maintenance

* 99.5% uptime rate in POS system operations

* 50% reduction in support requests through end-user training Work Experience:

Senior Computer Technical Support, Polywell Computers (Oct 2004 - Mar 2020)

* Provided expert on-site and phone technical support to clients

* Installed and maintained computer hardware and software

* Troubleshot and resolved technical issues promptly and efficiently Point Of Sales System Specialist, Polywell Computers (2009 - 2020)

* Installed and configured POS systems for clients

* Provided training and ongoing support to end-users

* Ensured POS systems were up-to-date and compliant with industry regulations Employer:

General Manager: Jenny Lin 650-***-****)

Education:

* City College of San Francisco, Computer Science and Networking (1999-2001)

* George Washington High School, High School Diploma (1997-1999) Skills:

* Root Cause Analysis

* Hardware Installation and Maintenance

* Onsite and Phone Technical Support

* Point of Sale (POS) Systems

* Virtual Private Network (VPN)

* Cabling and Networking

Contact this candidate