Technical Support Information Technology

AMOS ISAIAH

609-***-**** ad5n5s@r.postjobfree.com

SUMMARY

IT professional, technical support, hardware/software installations, problem resolution, Local Area Networks (LAN), Metropolitan Area Networks (MAN) Wide Area Network (WAN) environments, and remote remediation.

EDUCATION and CERTIFICATIONS

B.A, General Studies with a concentration in Information Technology - January 2024

Southern New Hampshire State University, Manchester, NH

AAS, Electronics Engineering Technology – May 2013

Mercer County Community College, West Windsor, NJ

Certificate, Telecommunication Technology – June 2004

Mercer County Technical Schools, West Windsor, NJ

Certification, Network Cabling Technology - Copper-Based System Certificate, Installation & Troubleshooting

National College of Technical Instruction Certificate, Virtual Private Network - Greenwood Village, CO

National College of Technical Instruction Certificate, Excellence in Customer Service - Greenwood Village, CO

PROFESSIONAL EXPERIENCE

Consultant - Technical Support 2020 – present

Legacy International Foundation for Education Inc., Trenton, New Jersey

●Provided remote services to end users to help facilitate organizations’ programs/projects.

●Document, analyze, and provide incident resolutions to end users with problems with the use of local databases.

●Installed and troubleshoot new operating systems

●Perform system integrity checks with the correct service and service group and data cleanup.

●Perform internal and external testing and manage software configuration.

Network Technician - CCT5 2021 - Present

Comcast Communications Inc., East Windsor, New Jersey

●Provide technical support and operational needs to enhance workflow, and overcome day-to-day technical issues related to hardware/software problems, LAN/MAN/WAN connections, and system updates.

●Manage, repair, and troubleshoot specialized software and third-party applications.

●Conduct remote and on-site troubleshooting, network connectivity, access to information management systems, VPN, network, printers, and system support to end-users.

●Resolve issues with VoIP telephone systems, as well as video security systems and alarms

●Support installation, configuring, and problem-solving of Cisco switches and routers

●Install and manage network cables, mounting servers, switches, and other network infrastructures.

Network Technician - CCT4 2010 - 2021

Comcast Communications Inc., East Windsor, New Jersey

●Troubleshoot Local Area Network (LAN), Wide Area Networks (WAN), and HTML Websites.

●Supported network administrators with patching end-user network ports; and manually rebooting servers

●Managed activities related to help desk services and support requests from end users.

●VPN, network, printers, and system support to end-users.

●Developed, changed, added, and deleted end-user accounts, or applied access codes.

●Troubleshoot desktops, laptops, printers, and peripheral devices, as well as mobile devices.

Field & Service Technician 2004 - 2006

Comcast Communications Inc., East Windsor, New Jersey

●Supported end users with hardware and software system operations.

●Installed new software, provided diagnosis of system errors, and helped in resolutions

●Performed jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders, and bucket trucks (18to 26 feet)

●Complete written and field assessments

SKILLS

Microsoft Office, VoIP, Local Area Networks (LAN), Metropolitan Area Networks (MAN), Wide Area Networks (WAN) environment, Remote Support: GoToAssist; PCAnywhere; Utilities Protocols: DNS, DHCP, WINS and TCP/IP, Routers and Switches: Cisco Unity

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