Operations Manager Auto Glass

HARRY R. CASTRO

PROFILE

Operations Manager with over 30 years of experience leading teams to achieve successful results. I have also been a certified Master Glass Installer in the automotive industry for over 30 years. I have a strong background in the auto glass repair industry which includes classic cars. Throughout my career I have acquired building maintenance skills necessary to update brick and motor facilities. SKILLS

• Time Management

• Communication

• Problem Solving and

troubleshooting

• Financial

Management

• Strong work ethics

and team

building

• Building

Maintenance

• Carpentry

• Proficient use of

hand tools

• Advanced

knowledge and

proficient use in

all Pneumatic

Tools

• Leadership and

organizational

skills

• Accounts

payable and

receivable

• Insurance claims

monitor

• Invoice

processing

• Inventory

control

• Quality

Management

EXPERIENCE

Operation Manager, Precision Auto Glass; Hilo, Hawaii — 2000 - Present

• I manage a fast paced auto glass repair shop and plan repair schedules to achieve the company’s goals yet deliver excellent customer service.

• Develop and execute operational plans to optimize site throughout and meet budget or exceed budget plans.

808-***-****

ad5n22@r.postjobfree.com

1413 Litchborough Way

Wake Forest, NC 27587

• Coach and develop talent of 12 employees.

• Train employees in the use of high powered tools such as air compressors, air hammers, air rivet, needle gun scaler, drills, sheer, air impact wrench and caulking guns.

• Provide employees with guidance and accountability to ensure they are aligned with operational goals.

• Create a safe and supportive environment for employees that opens a dialogue between employees and supervisors.

Operation Manager, Safelite Auto Glass; Hilo, Hawaii — 1990 - 2000

• Lead a collaborative team of store managers for efficient operations.

• Aligned teams with the company’s mission, goals and strategies as to achieve business objectives.

• Reduced employee turnaround by 100% during my tenure at Safelite Auto Glass.

• Implement action plans to increase productivity, optimize inventory management and improve quality control.

• Coordinate employees and resources for daily operations and special projects.

• I was in charge of training, mentoring and supporting high performing teams, by routinely executing performance reviews, coaching and weekly feedback.

• Ensured applicable compliance with Federal, state and local regulations including OSHA and the auto industry.

EDUCATION

Pahoa High School, Diploma 1983

Pahoa, Hawaii 96778

National Glass Association Certified Installer

National Glass Association Certified Safety Instructor Dow Inc. Certified Urethane Safety

Certified Sunroof Installer

AWARDS

Awarded number one in Customer Service by the insurance industry twenty four consecutive years

Awarded “Up and Rising” Best Manager to Succeed from Safelite Auto Glass.

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