Data Entry Customer Support

R.SRIDEVI E-mail : **********@*****.***

Mobile : 999-***-****

Objective

To be energetic to work in a challenging environment where I am given the opportunity to apply my knowledge and maximum effort to the full level of satisfaction both personally and to the organization I serve as a whole.

Academic Profile

Course

Institution

Board /

University

Year of

passing

% of marks

M.SC[IT]

Sri Krishna Arts And Science College,

Coimbatore.

Autonomous

2014

71.5%

B.SC( C.S)

Siga College Of Management And

Computer Science,

Villupuram.

Thiruvalluvar

University

2012

72%

H.S.C

Government Girls Hr.Sec.School,

Villupuram.

State Board

2009

48%

S.S.L.C

Government Girls Hr.Sec.School,

Villupuram.

State Board

2007

58%

Area of interest

Telecaller / Counsellor

Admin

Technical skill

Operating System : WindowsXP/ 7 /10

Packages : MS – Office.

EXTRA-CURRICULAR ACTIVITIES

Participated in National Level Seminars and Workshops.

Working Experience

1. Company Name : ValveNet Technologies

Designation : Customer Support

Executive

Experience : 1 Year & 2 Month (From SEP

2014 To OCT 2015)

Roles And Responsibilities :

Need to make calls to the demo-requested clients and explain the software we are offering. After installation, if they are facing any issues with the software, we need to troubleshoot it.

2. Company Name : ICFAI University

Designation : Counselor

Experience : 2 Years & 1 month (From

DEC 2016 To JAN 2019)

Roles And Responsibilities :

• Make cold calls from the given database.

• Explain the details about the institution and the programs to the candidates and fix an appointment to meet them in person.

• Follow up with the prospective candidates, clear their doubts, and encourage them to join.

3. Company Name : iPositive Academy

Designation : Student Counsellor

Experience : 1 Year (From FEB 2019-

MAR 2020)

Roles And Responsibilities :

Need to call the candidates and explain about the course details which we offer. Follow up with the prospective candidates and encourage them to join.

4. Company Name : Manchester International School

Designation : Admin Secretary –

Head Of School

Experience : 1 Year & 9 months (From OCT

2021 to SEP 2023)

Roles and Responsibilities :

Follow up on all administrative (transportation, cafeteria, store) related queries and complaints from parents and resolve that.

Handling reception: phone calls and direct visitors

Maintaining visitor details, courier details, and incoming call details.

Maintaining records for HOS meetings, daily work updates, and his petty cash.

Handling of support desk mail and reverting back to the queries.

Maintaining records for received and distributed materials in stores.

Maintaining records for the cafeteria.

Personal Details

Name : R.SriDevi

Present Address : Phase I, HUDCO Colony,

Vellakinar, CBE

Date of Birth : 02.04.1992

Languages Known : English,Tamil,

Malayalam

Declaration

I hereby declare that the information furnished above is correct up to my knowledge and I bear the responsibilities for the correctness of the above mentioned particulars.

Signature

Date :

Place :

(R.SRIDEVI)

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