Customer Service Data Entry
Resume:
Candice Thomaston
Offering over ** years of customer service and Child Development skills
Lawrenceville, GA 30044
****************@*****.***
Professional and reliable supervisor's assistant with extensive experience in administrative operations, curriculum development, and customer service standards. Highly proficient in business management techniques as well as interpersonal communication methodologies. Authorized to work in the US for any employer
Work Experience
Assistant Manager
Rainbow Shops - Lawrenceville, GA
April 2022 to Present
1. Maintain accurate schedules by using superior time management and data entry skills, decreasing scheduling and calendar maintenance issues by 10%
2. Manage all customer inquiries by handling multiple phone lines and using customer service strategies, improving sales by 50%
3. Develop policies and and procedures by analyzing documentation protocols, increasing process improvement initiatives by 15%
Area Supervisor
Ross Dress For Less - Johns Creek, GA
Present
1. Maintain accurate schedules by using superior time management and data entry skills, decreasing scheduling and calendar maintenance issues by XX%
2. Manage all customer inquiries by handling multiple phone lines and using customer service strategies, improving sales by 50%
3. Develop policies and and procedures by analyzing documentation protocols, increasing process improvement initiatives by 15%
Tax Preparer
MASTER TAX - Social Circle, GA
December 2021 to June 2022
1. help clients file their taxes and ensure the accuracy of various tax forms. 2. I prepare clients to be able to pay any needed fees and review financial records. 3. I also calculate tax returns
4. I managing communication between clients and tax authorities. Front Desk Receptionist
Extended Stay of America Hotel
March 2021 to January 2022
1. To provide great customer service for the people checking in and out of the hotel. 2. Also to maintain the cleanness of the hotel..
3. Make sure that our customer that come and stay have a stress free stay 4. Handle and maintain all customer concerns
Waffle House cook
Waffle House - Lawrenceville, GA
November 2017 to September 2021
1. A Master Grill Op
2. 3rd shrift supervisor
3. Maintain cash drawer for next shift
4. Resolved customer complaints
Lead Toddler Teacher
Discover Point Child Care - Lawrenceville, GA
June 2010 to November 2017
1. Provided daily activities for children 2 to 4 years of age 2. Create a daily activity lesson plan
3. Created a classroom that supported the four areas of development 4. Maintain customer complaints and issues
Cashier/Customer Service
Walmart - Lawrenceville, GA
April 2008 to October 2013
1. Cashier
2. customer service
3. Sale floor soft lines
4. Maintain customer complaint
Education
Associate's in Business
AIU Online - Atlanta, GA
Present
Some collage in Early Childhood Education
Gwinnett Technical College - Lawrenceville, GA
February 2006 to August 2006
General educational development
Gwinnett Technical College - Lawrenceville, GA
August 2002 to December 2002
Skills
• Toddler Care
• Childcare
• Kitchen Experience
• Curriculum Development
• Classroom Management
• Meal Preparation
• Infant Care
• Experience Working With Students
• Experience with Children
• Writing Skills
• Cooking
• Behavior Management
• Teaching
• Organizational Skills
• Hotel experience
• Front desk
Certifications and Licenses
First Aid Certification
CPR Certification
Assessments
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Expert
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Case management & social work — Proficient
March 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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