Financial Services Account Management
Resume:
Genesius Julian Muljadi
WATERLOO, ON N2L 5P1
ad5mwr@r.postjobfree.com
Experience
JULY 2021 - AUGUST 2023
Majorel, Waterloo - CSR II - Financial Services
● Handled 10,000+ customers, including many different personalities, age groups, experts, and legal status using 100+ daily authentication procedures, professionalism, and conflict de-escalation
● Helped customers with general banking inquiries, balance inquiries, card management, account management, money movement, fraud prevention, user system diagnosis, and online troubleshooting with 99% QA score and 98% customer satisfaction rate
● Managed 12,000+ cases in Salesforce and other programs, while enforcing and complying with all banking policies, including 30+ policy changes
● Managed $4,000,000+ in financial assets securely, thoroughly, and efficiently SEPTEMBER 2023 – NOVEMBER 2023
Majorel, Waterloo - CSR I - Ecommerce
● Provide Salesforce order support to customers: 20+ customers/day, ~98% QA score, 95% customer satisfaction rate
● Provide detailed information on and upsell products to boost sales, including promotions, discounts and limited-edition items
● Escalate and communicate situations with support and warehouse regarding order issues: 100+ conflicts & issues resolved
SEPTEMBER 2015 - MARCH 2020
UW Poker Studies Club, University of Waterloo - Executive Member
● Organized and managed weekly events and tournaments
● Tutored and coached beginner players to play at tournament level Education
SEPTEMBER 2015 - JUNE 2020
University of Waterloo, Waterloo - Bachelor of Mathematics Pure Mathematics Minor
Basic Python & SQL short courses
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