Customer Service Restaurant Manager

Thomas Paladino

Management

516-***-**** **************@*****.*** Farmingdale, NY 11735

PROFESSIONAL SUMMARY

I am looking for a career in Management where I can move up in the company and stay with them. SKILLS

Customer Service Good with People Communication with employees Scheduling Good with Truck Good with Inventory

EXPERIENCE

DAIRY/FROZEN MANAGER

IGA Supermarket, January 2021-Present

• Ordering for department - Packing out - Breaking down truck - Milk orders - Egg orders - Resets SHIFT LEAD

Walgreens, January 2018-Present

• Smart counts - Opening/closing store - Change overs - Taking in truck - Scan outs - Resets NON PERISHABLE MANAGER

Stop and Shop, January 2015-Present

Ran 5 departments - Opening/closing store - Managed Store - Receiving - Took in truck - Broke down truck - Packed out - Planograms - End Caps

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RESTAURANT MANAGER, Seldan, New York

Wendy's,

Ordering products counting money closing and opening the store putting truck away making schedules doing payroll ect February 2021-January 2024

• Maintained a high level of customer service by addressing patron complaints promptly and professionally.

• Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.

• Provided leadership by setting clear expectations for team members.

• Monitored cash handling procedures to accurately charge customers.

• Organized and delegated tasks to staff members, monitored performance and provided constructive feedback.

• Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.

• Provided orientation and on-boarding training to new associates.

• Monitored restaurant equipment to schedule maintenance and repairs.

• Monitored sales reports regularly to identify trends in customer preferences.

• Managed payroll records accurately ensuring timely payment of wages. EDUCATION

Levittown

division Ave High School, January 2006

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