Technical Support Benefits Specialist

Christina Gonzalez

******@*****.*** 956-***-**** Harlingen, TX

SUMMARY

Health Benefits Specialist with 4 years of experience in customer advocacy, identity protection, and technical support. Holds a Medical Billing/Coding Certificate from Purdue University Global. Skilled in accurate documentation, maintaining confidentiality, and resolving issues efficiently. Seeking to leverage skills and experience in a Health Benefits Specialist role.

WORK EXPERIENCE

TTEC Englewood CO

Licensed Insurance Agent Jul 2023 - Nov 2023

• Managed a diverse portfolio of insurance products, providing client consultations, policy management, and claims support, while maintaining compliance with regulatory standards and promoting customer satisfaction. Teleperformance Brownsville, TX

Mortgage Reporter Feb 2021 - Present

• Verifies account information for credit report updates, ensuring accuracy and relevancy.

• Safeguards personal protected information, maintaining stringent data security protocols.

• Advocates for customers by obtaining the correct and necessary information, enhancing customer service experience.

• Records customer interactions with precision, ensuring accurate and reliable documentation. Conduent Remote

Technical Support Rep Oct 2019 - Feb 2021

• Demonstrated effective problem-solving skills by resolving complex technical issues using systematic guidance procedures.

• Coordinated and scheduled service appointments with multiple vendors, ensuring smooth operations and minimal downtime.

• Meticulously documented all client interactions, ensuring accurate record-keeping and fostering effective communication.

Qualfon Harlingen, TX

Identity Protection Agent Dec 2018 - Jul 2019

• Successfully completed and submitted Identity Theft reports, ensuring thorough documentation and accuracy.

• Assisted clients with safeguarding personal protected information, reinforcing security measures and privacy protocols.

• Addressed potential identity breaches by providing accurate documentation and immediate response, preventing further intrusion.

EDUCATION

Purdue University Global

Medical Billing/Coding Certificate Program

Nov 2022

CERTIFICATIONS

MCBC Certificate

SKILLS

Knowledge of Health Insurance Policies • Proficiency in Data Entry and Analysis • Familiarity with Medical Terminology • Strong Communication Skills • Ability to Interpret and Explain Health Benefits • Excellent Customer Service Skills • Problem-Solving Skills

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