Customer Service Representative
Resume:
MICHELLE WALKER
Dothan, AL *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Rent-A-Center - Dothan, AL
December 2023 to March 2024
Answer phone calls from customers who want to pay their bill over the phone. Made outbound calls to customers to let them know it was time to make their payments. They can either do it over the telephone or come in the store to do it.
Coverage Review Representative
BroadPath Healthcare Solutions (WFH) - Remote
July 2023 to December 2023
Take inbound calls from patients, doctors, patients family who wants to know about their medication being filled, if it can be filled and filing it through insurance Customer Service Representative
Comcast - Remote
January 2021 to May 2023
Took inbound calls from customers who wanted new services or just wanted to upgrade their services. Also serviced customers by providing product and service information and as well as service problems. Transferred calls to the right department with my work performance. Call Center Customer Service Representative
MRS BPO - Dothan, AL
January 2019 to December 2020
Answered inbound calls from customers who either wanted life insurance, upgrade their policies, or just wanted to cancel it.
PCT (Patient Care Technician)
Tampa General Hospital - Tampa, FL
July 2018 to January 2019
Worked hands on with the nurses. Attended to the patient as far bathing them talking vital signs. Retail Merchandiser
ACOSTA - Dothan, AL
February 2017 to June 2018
MAKE SURE THE STORES IS STOCK WITH OUR PRODUCT. IF NOT WE GET THE ITEMS FROM THE BACK ROOM AND STOCK OURSELVES. MAKE DISPLAY FOR THE STORES CASHIER, SALES ASSOCIATE
Walmart - Dothan, AL
February 2012 to December 2017
WORK THE CASH REGISTER AND THE FLOORS
Telemarketer/Customer Service INBOUND
Concentrix - Tampa, FL
February 2003 to December 2011
ANSWERING INBOUND CALLS FROM CUSTOMERS WHO HAVE BROUGHT APPLIANCES, OR FROM CUSTOMERS WHO WANT TO BUY APPLIANCES AND GET WARRANTY TO COVER IT IF ANYTHING SHOULD HAPPEN.
PCA (Patient Care Assistant)
SOUTHEAST ALA MEDICAL CENTER - Dothan, AL
January 2001 to April 2002
WORKED HANDS ON WITH THE NURSES. TAKING VITAL SIGNS ON PATIENTS. PCT (Patient Care Technician)
Tampa General Hospital - Tampa, FL
April 1996 to June 2000
WORK HANDS ON WITH THE NURSES. TAKING VITALS ON PATIENTS AND AS WELL AS GIVING BATHS TO THOSE WHO COULD NOT DO IT THEMSELVES
Education
High school diploma
Dothan High School - Dothan, AL
August 1992 to May 1995
Skills
• Cashiering
• Cash Handling
• Packaging
• Warehouse Experience
• Merchandising
• Telemarketing
• Upselling
• Outbound Sales
• Inside Sales
• Insurance Sales
• Cold Calling
• Customer service
• Telemarketing
• Outbound sales
• Inside sales
• Cold calling
• Sales
• Upselling
• Retail sales
• Cash handling
• Cash register
• Hospital experience
• Proofreading
• Vital signs
• Merchandising
• Manufacturing
• Communication skills
• Driving
• Triage
• English
• Microsoft Word
• Microsoft Office
• Computer skills
• Microsoft Excel
• Planograms
Certifications and Licenses
Driver's License
Assessments
Customer focus & orientation — Completed
December 2021
Responding to customer situations with sensitivity Full results: Completed
Written communication — Proficient
February 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Completed
December 2021
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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