Information Technology Customer Service
Resume:
Ashlie
Cormier
SLCC Graduate
AAS Information
Technology
Contact
Address *** ******** ***** ****
apt 1211
Lafayette, La 70508
Phone
*******.*********@*****.***
• Individuality
• Communication
• Customer Service
• Organization
• Self Motivated
• Creativity
• Ability to plan
• Coach-ability
• Eager to learn
Skills
Dedicated and motivated recent graduate with an AAS in Information Technology, offering experience in user support, technical knowledge, and a friendly smile. Possessing hands-on experience with Windows workstations, Microsoft Office Suite, remote desktop support, and a foundation in troubleshooting technical issues. Aiming to contribute to a dynamic environment.
References
Scott Courville
IT Instructor SLCC
*****.*********@******.***
William Burnham
Directory of IT
AGI Industries
********@*************.***
Mike Charif
IT Instructor SLCC
****.******@******.***
Education
Associate of Applied Science:
Information Technology
South Louisiana Community College
Lafayette, LA
GPA - 3.4
December 14, 2023
High School Diploma
North Vermilion High School
Intern Experience
South Louisiana Community College
IT Department Student Assistant
03/06/2023 - 06/21/2023
Worker under Mike Charif
PCM Technologies
Systems Consultant Intern
06/21/2023 - 1/1/2024
Academic Certificates
• Install Hyper-V, Configure &
Create Virtual Machines
• Ability to identify components
of a PC
• Managing disks & files
• Create a SQL relational
database to do course
management
• Working with Packet Tracer to
configure routers, manage
DHCP servers, configure IP
Addresses and routes,
implement SSH, ACL, and NAT
• Some knowledge in PowerShell
• Knowledge about Windows OS
• Creating new users with AD
and local users on workstations
• Adding users to groups in AD
• Adding and removing licenses
with Microsoft 365 Portal
• Communication with clients to
work through technical issues
• Creating secure passwords
• Using Microsoft 365 Portal to
create mailboxes, shared
mailboxes, enable MFA, and apply
rules.
• Converting emails to shared
mailboxes
• Configuring PFSense Routers &
setup Unifi Controller
• Setting up laptops for new local
users
• Installing Anti Virus onto
workstations
• Remoting into user workstations
to assist with issues
• Documentation
• Wiping drives with software
• Cloning hard drives
• Transfering user profiles in
Windows 11
• Creating emails in Microsoft 365
Admin portal
Network Administrator
Systems Support Technician
Cloud Computing Specialist
System Analyst
Technical Skills
PCM Technologies
Systems Consultant
1/1/2024-Current
Carl Beniot & Tony Garcias
Employment
Contact this candidate