Quality Management Internal Auditor
Resume:
Dean Allen Hancock
**** **** ******* *****, *********, Colorado 80128
ad5mje@r.postjobfree.com
EDUCATION
B. S. in Land Use (Geology and GIS) awarded Summa cum Laude, Metropolitan State College of Denver
B. A. in Philosophy, University of Colorado, Denver Colorado
B. A. in Biology and Geography, Excelsior College, Albany, New York
ISO 9001:2015 Lead Auditor training, Cavendish Scott (2019)
Certificate in ISO 9001:2015 Internal Auditor, bsi (2018)
Lockheed Martin Lean Six Sigma Green Belt Certification (2017)
Project Management (PMI) Exam Prep Class through Lockheed Martin (2016)
Process Management training through American Management Association (2007)
ISO 9001:2000 Internal Auditor training, (2006)
Certificate in Geographic Information Systems, Metro State College of Denver (2004)
U. S. Navy technical training (electrical, electronic, nuclear power)
WORK HISTORY
Quality Manager
VeriDaaS Corporation, Denver, Colorado (June 2021 – March 2024)
Joined start-up company with task of building a Quality Management System:
Creating a controlled document system for ISO 9001:2015 compliance. This includes document templates, authoring controlled process documents, and creation of controlled document library. Also promoted and assisted in the creation of training documentation.
Creating systems for Risk and Opportunity Management and Corrective Actions Tracking.
Coordinated Management Review Process and presented to C-suite on a quarterly basis.
Conducted required context analysis exercises with top management.
Coordinate Continuous Improvement practices (Lean Six sigma).
Led effort to conduct on-going process mapping exercises in an effort to better understand the work-place processes of a new technology, and then assisted in the creation of ISO 9001 controlled process documentation for those processes.
Teaching fellow staff members about basic quality management concepts and ISO 9001: 2015 requirements.
Lead successful efforts to achieve ISO 9001:2015 certification (June 2022) and successful recertification (April 2023).
Assisting in efforts to prepare the company for initial ISO 27001:2023 certification (Information Security).
Lead Auditor – Quality Management
Leidos (Antarctic Support Contract), Centennial, Colorado (October 2018 – June 2021)
Assembled a team of performance assurance auditors tasked with confirming compliance with the ISO 9001:2015 quality management standard.
Created an “ISO 9001 internal audit process” and authored all associated documentation.
Created a “corrective actions process” and authored all associated documentation.
Helped coordinate training of new audit team through bsi.
Trained new team of auditors to our internal audit process.
Managed/mentored new auditors during their first audit cycle.
Managed all audit record keeping.
Supported other activities in the performance assurance department (member of continuous improvement team and support of quality assurance engineering activities).
Senior Technical Editor
Leidos/Lockheed (Antarctic Support Contract), Centennial, Colorado (May 2013 – October 2018)
Created and taught class on writing standard operating procedures and user’s manuals.
Co-leader of seven month Lean Six Sigma project tasked with creating an enterprise wide performance assurance program.
Created/revised technical documents in support of U.S. research activities in Antarctica and the Southern Ocean for our client (National Science Foundation). This included user’s manuals, standard operating procedures, plans, and forms.
Created and taught a class dealing with process management and creating useful flowcharts.
Taught ISO 9001 Quality Management Standard
Created formalized document review process (part of Lockheed Martin Lean Six Sigma certification).
Deployed to Amundsen-Scott South Pole Station for austral summer (2014-2015) to revise station documents.
Deployed to Palmer Station, Antarctica (2013), followed by a research cruise aboard the research vessel Gould. Revised documentation dealing with shipboard data collecting equipment and procedures.
Contributed additional articles and photographs to The Antarctic Sun and USAP’s Antarctic Photo Library.
Technical Editor
Lockheed Martin (Antarctic Support Contract), Centennial, Colorado (Apr 2012 – May 2013)
Revised technical documents dealing with the management and support of U.S. research activities in Antarctica and the Southern Ocean (primarily user’s manuals and SOPs).
Deployed to United States Antarctic Program (USAP) research vessels (the Gould and the Palmer) to manage the revision of documentation.
Contributed articles and photos to USAP on-line newspaper (The Antarctic Sun). Examples:
http://antarcticsun.usap.gov/features/contentHandler.cfm?id=2751
http://antarcticsun.usap.gov/features/contenthandler.cfm?id=2773
Freelance Writer
Self-employed, Denver, Colorado (Jan 2010 - Mar 2012)
Worked toward completion of a 900-page manuscript.
Product Management Document Administrator
Intermap Technologies, Englewood, Colorado (Feb 2009 - Jan 2010)
Assisted companies’ Vice President for Product Strategy (i.e., product management) develop and implement “product management” team training and activities.
Completed all tasks associated with the application of ISO standards to the product management process. Ensured that Intermaps’ Integrated Product Management process could be added to the scope of the company’s ISO 9001 certification.
Created a set of standard operating procedures, user’s manuals, forms, plans, and training documents.
QMS Document and Process Coordinator
Intermap Technologies, Englewood, Colorado (Sep 2008 – Feb 2009)
Served as primary “point of contact” for all QM issues in the Denver office.
Participated in ISO 9001 audit as part of QMS Team.
Supervised the revision of all company documents, including written procedures, user’s manuals, work instructions, training documents, training records, templates, etc.
Conducted documentation training and related quality management issues.
Technical Writer and Process Analyst
Intermap Technologies, Englewood, Colorado (June 2007 – Sep 2008)
Served as Technical Writer/Process Analyst for the “Acquisition Operations and Engineering Department”
Conducted training relating to new documentation and related quality management issues.
Assessed process relationships in an effort to illuminate “enterprise workflow” details.
Assisted in the creation and implementation of a variety of documents related to quality management policies and standards.
Conducted internal audits in preparation of ISO certification.
Radar Operations Training Officer
Intermap Technologies, Englewood, Colorado (March 2006 – June 2007)
Served as trainer and document custodian for all radar operations processes Radar Operations Training Officer.
Participated in the field evaluation of new data collection software, and developed and documented the procedures used in the operation of that software.
Conducted radar operator’s training, including both “ground school,” and in-flight training.
Created documents to meet ISO standards. These include check lists, operating manuals, forms, training materials, exams, templates, logs, and various reports.
Maintained all training records dealing with radar operations testing and training.
Reviewed all Radar Operations Flight Logs and Problem Service Reports.
Participated in the generation and review of all Engineering Change Notices, documents designed to communicate procedural changes to field and office staff.
Assisted in resume review, phone interviews, and live interviews for hiring of new field staff.
Participated in engineering test flights and calibration flights on airborne radar systems.
Cartography and Instructional Design
Metropolitan State College of Denver, Denver, Colorado (Oct 2004 – Sep 2005)
Generated a set of large-scale maps depicting various Colorado locations. This was a “one-man effort,” with all field and office work being completed without supervision.
Created a set of instructional documents intended to teach specific skills and procedures to college students.
Authored a 150-page text on backpacking technique.
Co-authored a document on “Guides Ethics” for to be used by student guides.
Remote Sensing Operations and Technical Writer
Intermap Technologies, Englewood, Colorado (Aug 2002 – Oct 2004)
Operated STAR-3i, a Lear Jet mounted, interferometric synthetic aperture radar system.
Single-handedly authored first edition of Operators Manual for the STAR-3i radar system.
Wrote and illustrated a detailed primer explaining interferometric synthetic aperture radar theory for Digital Elevation Model buyers and users.
Conducted extended field operations, mostly outside of the United States. Work locations included the Solomon Islands, Vanuatu, the Philippines, and several parts of Indonesia.
Facilitated improved communications of technical information between field and engineering staff by introducing improved documentation procedures.
Completed ground based “Differential GPS” data collection and documentation.
Assisted in transcription of large data sets as part of acquisition process.
Geographic Information Systems, Cartography, and Technical Graphics Illustration
United States Geological Survey Energy Team, Denver, Colorado (Oct 2001 - Aug 2002)
Assisted in the development of several USGS documents.
Produced and edited geologic maps, stratigraphic columns, and geologic cross-sections.
Documents included: National Oil and Gas Assessment, Origin of Alaskan Coal.
Worked with ESRI ArcGIS, Adobe Illustrator, Acrobat, and Photoshop.
Contributed to Power Point documents used in public lectures and scientific conferences.
Geographic Information Systems and Geology Field Technician
United States Geological Survey Hazards Team, Golden, Colorado (Sep 1999 - Sep 2001)
Co-authored USGS Open-File Report 01-443, Landslides Triggered by Hurricane Mitch in Guatemala- Inventory and Discussion
Digitized paper maps and conducted statistical analysis as part of a project entitled “Quaternary Faults and Folds of the United States.”
Digitized maps of Guatemala as part of the “Hurricane Mitch Reconstruction Program.”
Assisted with multi-week geological fieldwork in paleoseismology (Hegben Lake, Montana and Orovada, Nevada). Co-authored Scientific Investigation Map 2815 version 1.0 as part of the Orovada project.
Duties on these trips included mapping, surveying, photography, and data collection and recording.
Teaching/ Teaching Assistant
Metropolitan State College of Denver, Denver, Colorado (2001 & 2002)
Taught an undergraduate level class in outdoor leadership (for Metro State College).
Guided students on several wilderness/outdoor education trips.
Supervised academic GIS lab, and tutored students in GIS and Remote Sensing.
Assisted professor in the development of new GIS and Remote Sensing projects.
Shipboard Electrician
U. S. Navy
Supervised watch-standers on ships electrical distribution system.
Overhauled and implemented a shipboard electrical safety system.
Taught electrical theory, watch-standing procedures, safety, and shipboard damage control.
Discharged as E-5 (RE-R1 reenlistment code, copy of DD 214 available upon request).
Held security clearance.
MEMBERSHIPS
Member: American Society for Quality (ASQ)
Member: American Alpine Club
Past Member: Mensa
Past Member: American Society of Photogrammetry and Remote Sensing (ASPRS)
Past Member: Geological Society of America (GSA)
Past Member: Golden Key International Honor Society
REFERENCES PROVIDED UPON REQUEST
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