Technical Support Human Resources
Resume:
Matthew Watts
Kansas City, MO *****
***********@*****.***
My vision is to cultivate and develop my role as a premier, essential member of a dynamic organization; implementing skills attained from an eclectic professional and life experience.
Work Experience
Commercial Client Specialist
UMB Financial Corporation - Kansas City, MO
April 2020 to December 2023
• Educated customers on essential Commercial checking & credit card account products, features, and functions
• Provided technical support and troubleshooting for multiple commercial credit card online portals at cardcenterdirect.com, commercialcardcenter.com, umb.com
• Assisted employers with implementing permissions for corporate employee credit cards
• Researched chargebacks, returns, and check transactions for commercial checking (DDA) accounts
• Customer-focused Relationship Management through inquiry resolution, document review, and effective interdepartmental communication.
Healthcare Accounts Specialist
UMB Financial Corporation - Kansas City, MO
June 2018 to April 2020
• Educated customers on health savings account features, utilization, and limitations
• Provided Technical support for UMB Health Savings Account Online Portal and HSA Saver Investment Portal at umb.com
• Facilitated and Verified participant enrollment in Health Savings Account programs with human resources departments & third party administrators. Retention Specialist
Full Potential Solutions - Kansas City, MO
December 2017 to April 2018
Sold the value of Sprint products and services to customers through aggressive and competitive retention efforts by way of inbound phone calls within fast paced contact center environment. Patient Advocate
Aerotek - Kansas City, MO
November 2016 to March 2017
Coordinated medical care for veterans in fast-paced customer service environment on behalf of U.S. Department of Veterans Affairs utilizing CRM database, educated veterans about Choice Act medical benefits
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Premises Technician
AT&T - Kansas City, MO
March 2016 to September 2016
Connected residential and commercial properties to AT&T network via Cat5 wiring, coaxial cable, and fiber systems
Diagnosed and repaired on premise wiring (Cat5, coaxial, fiber) to ensure internet, TV, and cable connection to AT&T network
Installed in-home box, TV, and router setups on residential & commercial premises Benefit Opportunity Specialist
CVS Health - Lee's Summit, MO
October 2014 to March 2016
Achieved benefit and opportunity presentation rate of 90% from base of 45% within six months; Reached third level of Customer Care Representative of four possible levels in less than one year of employment; Educated dozens of plan design members daily in fast paced customer care environment regarding complex benefit plans Assistant Manager
QuikTrip Corporation - Mission, KS
July 2008 to May 2014
Supervised and facilitated daily essential store operations; Managed weekly inventory of high margin merchandise, Executed thousands of transactions daily in fast paced environment; Tailored and developed employee skills and relations as assistant manager Intern
Cumulus Media - Mission, KS
August 2009 to May 2010
Managed and maintained digital media pages for radio station cluster in Top 40 radio market through copywriting; Brand promotion for radio cluster stations within Top 40 radio market; Event planning for radio stations within Top 40 radio market; Accompanied talent and engineers on remote broadcasts throughout Top 40 radio market
B.A. in Mass Communication
University of Arkansas at Pine Bluff - Pine Bluff, AR May 2010
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