Pharmacy Technician Customer Service
Resume:
Josue Pacheco
Pharmacy Technician (CPhT)/Cashier
Brooklyn, NY 11209
**************@*****.***
SUMMARY
A dedicated, hard-working, and reliable professional who possesses impeccable written and verbal communication skills, excellent interpersonal skills, maintaining a precise focus on accuracy, and delivering courteous service at all times.
SKILLS
● Bilingual: English and Spanish
● Proficient in Microsoft Office, Word, PowerPoint, Excel
● Money handling
● Drawer balancing
● Proficient in POS and register systems
● Store opening and closing procedures
● Customer service oriented
● HIPAA trained
● Extensive medical terminology knowledge
● Inventory management
● Strong communication skills: ability to communicate with customers, patients and co-workers
● Effective team leader/player
● Excellent telephone etiquette
● Excellent multi-tasker
● Strong decision-making ability
● Excellent organizational and time management skills
● High level of accuracy/attention to detail
● Sanitizing work area: vacuuming, sweeping, mopping, scrubbing (front counter, floors, etc.)
● Knowledge of modern cleaning equipment and chemicals, adept to using chemicals in a safe manner
EXPERIENCE
Medly Pharmacy, Brooklyn, NY - Pharmacy Technician (CPhT) September 2020-May 2022
● Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacists.
● Used the pharmacy’s proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation, and insurance billing.
● Assisted with dropping prescriptions (RXs) to be filled, answered multi- line telephones, submitted refills for patients, and submitted claims for insurance companies.
● Researched and resolved dosage conflicts, potentially harmful drug interactions, insurance issues, and other matters to ensure patient safety/wellness and build patient loyalty.
● Inspected drug storage sites, monitor drug supply expiration dates, and ensure proper supply levels.
● Maintained and recorded medication inventory.
● Reloaded and troubleshot dispensing machines (Parata and CONSIS).
● Trained and supervised newly recruited pharmacy technicians, improving performance efficiency by 50%.
CVS Pharmacy, New York, NY - Pharmacy Technician (CPhT)/Cashier August 2017-March 2020
● Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacists.
● Used the pharmacy’s proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing.
● Assisted with dropping prescriptions (RXs) to be filled, answering multi- line telephones, submitting refills for patients and submitting claims for insurance companies.
● Researched and resolved dosage conflicts, potentially harmful drug interactions, insurance issues, and other matters to ensure patient safety/wellness and build patient loyalty.
● Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
● Maintained and recorded medication inventory.
● Volunteered for extra work to cover short-staffed shifts.
● Processed customer payments of up to $100 or more per transaction by cash, checks, credit and debit cards.
CVS Pharmacy, New York, NY - Clerk/Cashier
May 2014-August 2017
● Greeted customers entering the store to ascertain what each customer needed.
● Maintained high standards of customer service during high-volume fast paced operations, efficiently ringing up items, and processing payments to keep customers flowing through check-out aisles.
● Built loyal clientele through friendly interactions and consistent appreciation.
● Processed customer payments of up to $100 per transaction by cash, checks, credit and debit cards.
● Provided friendly and attentive responses to customer inquiries and issues.
● Replenished merchandise shelves with items from the stockroom, set up promotional displays, retagged merchandise, and maintained inventory control.
● Ensured merchandise was in the appropriate specified aisle within the store (also known as “facing”).
● Performed store cleaning regularly to ensure the store exceeded all cleanliness standards.
● Performed all position responsibilities accurately and in an orderly timed manner.
GameStop, Brooklyn, NY - Sales Clerk (Seasonal)
November 2014-January 2015
● Greeted customers entering the store to ascertain what each customer needed.
● Answered questions about merchandise and maintained current knowledge of all promotions.
● Provided friendly and attentive responses to customer inquiries and issues.
● Built loyal clientele through friendly interactions and consistent appreciation.
● Replenished merchandise shelves with items from the stockroom, set up promotional displays, retagged merchandise, and maintained inventory control.
● Performed store cleaning regularly to ensure the store exceeded all cleanliness standards.
● Ensured merchandise was in the appropriate specified aisle within the store (also known as "facing").
● Volunteered for extra work to cover short-staffed shifts.
● Performed all position responsibilities accurately and in an orderly timed manner.
EDUCATION
High School Regents Diploma - (Fort Hamilton High School - Brooklyn, NY)
September 2009-June 2013
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