Customer Service Call Center
Resume:
James B McElhone
*** ***** ****** *** *, Jackson, MI 49203
*************@*******.***
Professional Summary
Hardworking Tech Analyst focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Skills
Cloud base technologies Back end development
Continuous improvement Backup Solution Administrator
• Server Administration Storage Solutions Support
• Virtual Servers Led Metric Meetings
• Microsoft Office User Acceptance Testing
• SCCM Administrator Backup Administrator/CommVault Experience
Partner Manager for MIHAF/Departmental Tech E-8
Jan 2023 – Nov 2023
State of Michigan Lansing, MI
• Importing and exporting documents for MIHAF (Michigan Homeowner Assistance Fund)
• Confirm and accurately calculate provided information to underwrite new grants for homeowners
• Process incoming signed grants from homeowners in a timely manner
• Take necessary steps to get funding scheduled
• Provide customer service to approve grants to homeowners
• Grants kept thousands of homeowners from losing their homes Partner Manager for MIHAF Aug 2022 – Jan 2023
Kelly Services Lansing, MI
• Importing and exporting documents for MIHAF (Michigan Homeowner Assistance Fund)
• Confirm and accurately calculate provided information to underwrite new grants for homeowners
• Process incoming signed grants from homeowners in a timely manner
• Take necessary steps to get funding scheduled
IT Tech Senior Analyst Jan 2000 Nov 2021
Consumers Energy Jackson, MI
Collaborated with business partners to identify information and technology needs, business processes, and high-level requirements. Led initiatives to improve IT infrastructure reliability and resiliency. Worked as a Infrastructure Architect creating diagrams Partnered with IT colleagues to assess solution alternatives, focusing on metrics and best practices
Participated in IT projects
Server and Backup Administrator
Knowledge of Windows, Unix and Linux
knowledge of VMWare, Nutanix, DataDoman, CommVault, ServiceNow, Dell Servers, HP Servers and storage
GM Access Call Center Team Lead Aug 1997 Sep 1999 EDS Troy, MI
Engaged with customers to understand and resolve issues and answer product questions. Led a team assisting GM Dealerships with software and computer issues Guided and processed customer orders during high-volume periods. Answered clients' questions and presented product value propositions to promote purchases.
Placed and answered phone calls and listened to concerns, feedback, and feature requests for future improvement.
Education
Bachelor of Arts: Communications
Michigan State University
E. Lansing, MI
Contact this candidate