EMPLOYMENT HISTORY
METRC Manager/Assistant Store Manager, A Green Alternative, LLC Managed inventory ensuring compliance with METRC regulations Processed daily orders and verified discrepancies
Created and maintained purchase orders in the POS system Handled proper disposal of defective products and maintained related records Oversaw METRC compliance, ensuring all product labels met regulatory standards. Enhanced inventory accuracy via meticulous audits, reducing discrepancies. Streamlined vendor payment processes, ensuring timely financial transactions. Facilitated team efficiency by managing logins and system access for staff. Implemented innovative reporting strategies to optimize inventory management. Spearheaded a system upgrade to enhance POS functionalities and user interface. JUN 2017 - 2018
Job Coach for Disabled Adults, Life Independently
Guided disabled adults to achieve personal goals
Implemented innovative strategies for skill development Collaborated with management through detailed reports Enhanced job fulfillment for disabled adults by providing tailored coaching and support.
Monitored and reported client progress, ensuring accurate monthly data for management.
Facilitated personal growth for clients by setting achievable goals and providing consistent guidance.
Evaluated client needs, optimizing transport and training processes to enhance job performance.
Transformed client work experiences by implementing innovative coaching techniques.
Streamlined client training processes, boosting efficiency and job satisfaction. AUG 2016
System Analyst/Informaticist, Operation Samahan
Developed and maintained data collection systems, enhancing reporting capabilities across the organization
Implemented databases supporting both clinical and non-clinical areas, boosting data analysis and report generation
Provided technical support for data-related issues, ensuring smooth internal and public data access
Designed data validation methods, ensuring high-quality data collection Streamlined data integration processes, enhancing system efficiency and user satisfaction.
SKILLS
System & Network upgrades
problem identification/analysis
customer relations
customer support
bilingual written and oral fluency
data entry
software installation
advanced troubleshooting
capability
LANGUAGES
English
Spanish
Brazilian Portuguese
HOBBIES
Gaming, Brazilian Jiu-Jitsu,
cooking, Learning new languages
2302 Servando Ave #8, San Diego,
United States, 92154
*******.*******@*****.***
OSWALDO
SIMMONS
I T SPECIALIST/TECH SUPPORT
PROFESSIONAL SUMMARY
IT Specialist/Tech Support professional with 12+ years of experience, specializing in software installation, system and network upgrades, and advanced troubleshooting. Demonstrated ability to enhance system efficiency and reliability through meticulous data analysis and network support operations. Strong communicator, bilingual in written and oral fluency, adept at customer relations and problem resolution, with a proven track record of boosting system uptime and reducing resolution times.
Optimized report generation, reducing turnaround time by 30% and improving decision-making.
Enhanced user training programs, boosting EHR system adoption and proficiency among staff.
Pioneered the development of innovative evaluation tools to align with regulatory standards.
Refined data validation techniques to ensure accuracy and reliability of organizational data.
Analyzed system workflows to enhance operational efficiency. JUN 2014 - PRESENT
Networking Support/Data Analyst, The Vanessa Simmons Company, LLC / NormalizeBreastfeeding.org, San Diego
Managed networking support operations, ensuring seamless connectivity Implemented software, hardware, and driver installations across various platforms Maintained and upgraded DSLR camera firmware, ensuring optimal performance Conducted regular printer/fax maintenance to prevent downtime Enhanced data integrity through meticulous spreadsheet management and analysis. Streamlined data flow processes to enhance network efficiency and reliability. Boosted system uptime by 30% through proactive hardware management and updates.
Pioneered a custom software solution that cut data analysis time by half. Refined network troubleshooting protocols, reducing resolution time by 25%. Developed a predictive maintenance schedule for office equipment, minimizing disruptions.
DEC 2012 - AUG 2016
Professional Valet Attendant, Pride Valet, Chula Vista Delivered first-rate customer service as a Professional Valet Attendant at Pride Valet Expertly greeted a diverse range of clients, patients, and employees at Sharp Chula Vista Hospital
Cultivated a welcoming and efficient environment
Ensured customer satisfaction and loyalty through exceptional service Enhanced customer experience by training new valets, leading to improved service quality.
Mastered client interactions and maintained high service standards at a busy hospital setting.
Cultivated a team-focused environment, boosting morale and efficiency through hands-on leadership.
Pioneered a client greeting protocol that significantly raised customer satisfaction rates.
Evaluated and refined parking procedures to streamline operations and reduce wait times.
Streamlined valet operations, cutting down customer wait times effectively. EDUCATION
JUN 2009 - JAN 2010
Telecommunications/Networking/Computer Repair, Associated Technical College, San Diego
Studies in Computer Science/Information Systems, Southwestern/Mesa College, San Diego