Business Development Hotel Management

GERALD WALTER DSOUZA

HOTEL RESIDENCE MANAGER

Email: *******.***@*****.***

Phone: +1-469-***-****

A dynamic and results-oriented hospitality

professional with over 27 years of

comprehensive experience in hotel management,

operations, sales, marketing, and events

management. Adept at driving revenue growth,

optimizing operational efficiency, and delivering

exceptional guest experiences. Seeking a senior

management role in the hospitality industry to

leverage leadership skills and industry expertise

in driving organizational success and growth.

CORE SKILLS

Hospitality Management

Sales & Marketing Strategies

Revenue Optimization & Management

F&B Management

Event/ Program Management

Business Development

Team Management & Leadership

Strategic Planning & Execution

Budgeting & Financial Analysis

Operations Management

Asset Management

Regulatory Compliance

Outlet Management

Retail Management

Refurbishments

Relationship Management

Supplier Liaison

B&B Operations

Pre-Opening

PROFILE SUMMARY

• Proven ability to develop and implement strategic plans to drive business growth, enhance guest satisfaction, and optimize operational efficiency, further utilizing hotel management software to manage reservations, guest profiles, billing, and other operational tasks efficiently.

• Experienced in sourcing and securing corporate accounts through RFP processes. Strong leadership abilities with a focus on inspiring and motivating teams, fostering a positive work culture, and developing talent to drive performance.

• Proficient in sales team management, implementing SOPs, and driving sales strategies with expertise in SWOT analysis, revenue budgeting, and forecasting for rooms.

• Skilled in analyzing financial data, forecasting trends, and implementing revenue management strategies to maximize profitability and achieve revenue targets.

• Adept in developing and executing sales and marketing plans to attract new customers, increase occupancy rates, and boost revenue.

• Demonstrated track record of improving operational efficiency, streamlining processes, and reducing costs while maintaining high-quality standards.

• Specialization in crisis management, ensuring effective resolution during challenging situations with exceptional interpersonal skills with a focus on building strong relationships with guests, addressing their needs, and ensuring memorable experiences.

• Advanced in budget development, financial analysis, and expense management to achieve financial objectives and optimize resource allocation.

• Extensive experience in planning and managing events, including conferences, corporate meetings, and special occasions, to drive business and enhance guest engagement, further skilled in managing event logistics, coordinate with vendors, and ensure smooth event execution.

• Skilled in managing hotel assets, including property maintenance, equipment procurement, and capital investments to enhance property value and guest satisfaction. Experience in utilizing inventory management systems to track inventory levels, manage stock, and optimize procurement processes. PROFESSIONAL EXPERIENCE

Wiltshire Hotel & Golf, Royal Wootton Basset – Wiltshire, UK Residence Manager Jan 2024 – Present

• Oversaw day-to-day hotel operations, including reception, F&B, housekeeping, golf, recreation, and office staff. Developed and communicated clear objectives, effectively delegating responsibilities to optimize efficiency.

• Managed budgets, analyzed financial data, and monitored sales/profits to ensure financial health. Implemented a comprehensive marketing strategy to promote hotel services and enhance revenue.

• Addressed maintenance issues, staff shortages, equipment problems, and renovations promptly. Collaborated with external partners such as suppliers, travel agencies, and event planners.

• Managing budgets, implementing marketing strategies, and maintaining compliance with laws and guidelines.

• Enforced strict compliance with health and safety standards through regular facility inspections.

Millennium Central Hotel – Downtown, Dubai

Acting General Manager Jan’23 – Dec 2023

• Provided leadership and direction to various departments to maintain smooth operations. Ensured guest satisfaction by addressing any issues or concerns promptly and effectively.

• Managed staff performance and conducted training programs to enhance service quality. Implemented cost-effective measures to improve efficiency and maximize profitability.

• Managing budgets, implementing marketing strategies, and maintaining compliance with laws and guidelines.

• Fostered positive relationships with guests, staff, and external stakeholders. QUALIFICATIONS

MBA (Hospitality Management)

Jaipur National University 2019

BBA (Business Management)

Delhi University 2009

Higher Diploma (Hotel &

Catering Management) – IITM 1994

TECHNICAL PROFICIENCY

Hotel Management Systems (OPERA)

Microsoft Office Suite

Email Communication

Social Media Marketing

CERTIFICATIONS & TRAININGS

Hazard Analysis & Critical Control Points

(HACCP)

Fire Warden Certification

Payment Card Industry (PCI) Compliance

Equality and Diversity Training

Personal-in-Charge (P-I-C) Course by Chiltern

TMC, UK

Hotel Management Courses provided by Safir

International, Al Habtoor & Wyndham Hotels,

DWTC

CPD’s: Dubai World Trade Center

Sustainability Workshop

Dubai WAY Workshop

GDPR Workshop

Personal & Structural Hygiene,

Staff Training and Management,

Food Safety Operations

Management and Regulations

PERSONAL DETAILS

Nationality: Indian

Languages Known: English Kannada

Konkani Martati Arabic Urdu

Walsh Inn Events & Hospitality

Project Manager & Consultant 2021 – Till date

• Successfully managed multiple hospitality projects, including a Thai restaurant, sports bar, and coffee shop. Oversaw all aspects of project execution, from budgeting and construction to staffing and marketing.

• Completed projects within tight timelines while maintaining quality standards. Managed restaurant budgets, coordinated refurbishments, and maintained equipment.

• Led recruitment efforts, trained staff, and developed menu offerings to meet customer preferences. Implemented marketing strategies to promote venues and increase foot traffic and looked at the quality assurance process. DEC – EXPO Dubai World Trade Centre & Expo 2020

Commercial Specialist for Corporate & Live Event Expo 2020

• Orchestrated 68 corporate and 19 live events at DEC-EXPO 2020 with precision and finesse. Fostered relationships with Government entities and ministries from various countries, ensuring seamless collaboration and compliance.

• Excelled in Dxb-Live operations, Hospitality, F&B production, Finance, and costing, showcasing comprehensive operational proficiency.

• Integral member of the Commercial Department for the World Government Summit 2022, contributing to its success.

• Coordinated leasing activities with the Expo 2020 core team, ensuring seamless event integration. Provided strategic insights to enhance event success, leveraging market trends and industry knowledge.

• Successfully managed multiple events concurrently, meeting deadlines and quality standards consistently.

Sr. Manager – Sales & Marketing and Operations Feb’16 – Apr’21

• Facilitated cross-departmental collaboration to optimize hotel operations. Ensured premises meet operational standards for guest satisfaction and commercial viability.

• Conducted regular operational meetings with department heads to address routine matters, sales targets, and guest feedback, further provided 24/7 availability to address urgent issues and emergencies.

• Developed and implemented sales and marketing plans aligned with business objectives. Drafting contracts in accordance with current business conditions.

• Administered the forecasting process to ensure accuracy and timeliness. Managing space rental at One Central, DWTC, further creating and managing annual sales and marketing budgets.

• Generated timely and accurate reports for Hotel and Management Company. Presented monthly proactive sales team contributions to stakeholders and further participated in management meetings.

PREVIOUS WORK EXPERIENCE

Wyndham Hotels (Pre-Opening) – UAE

Sr. Manager – Sales & Operations Oct’13 – Feb’16 London Creek Hotels

Hotel Manager Aug’10 – Mar’13

Kenburry Hotel – UK (Walshlnn Ltd, UK)

Hotel Manager Aug’04 – Feb’10

Safir Int. Hotel, KWT- UAE

Sales & Marketing Manager Feb’02 – Mar’04

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