Customer Service Team Leader
Resume:
LENARIS RICHARDSON
**** ****** **** **** *******, Ga 30024
PROFESSIONAL SUMMARY
As a team leader and Replenisher, 18 months of experience w/ use of RF SCANNER and lift trucks I aided in helping Animal Supply Company reach above their goal. Focused on exceeding customer service by consistently selecting goods in accordance to priority routes. Always looking for ways to increase efficiency and support the company’s success. Detailed-Oriented, also as a selector I picked orders at high volumes with a near-perfect record. I’m also trained in stock management systems, forklift operation and RFID tracking. Hard-work, dedication, and success is my aim even while working in an intense, hostile, and rapid-paced environments. Furthermore, my area of expertise taught me skills in warehouse inventory control with 7 yrs. of related experience in warehouse lead skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. In addition, good at maintaining well-organized and presentable work areas at all times. Ultimately, my determination and drive compels me to be even more proficient while becoming an even greater asset to my company.
SKILLS
●Replenish pick locations
●Pack Orders
●Operate equipment
●Document updates
●Pick products
●Trained pickers and machine operators
●Operation and Control
●Active Listening
●Mentor and Instructing Co-workers
●Learning Strategies
●Oral Comprehension
●Problem-Solving
●Organizational Skills
●Perceive Non-verbal messages
●Imagining Alternatives
●Monitoring
●Certified Trucklift Operator
●Licensed through (S•A•F•E LIFT2)
( SAFETY AWARENESS FOR FORKLIFT EQUIP.)
EXPERIENCE
Primoris Renewable Energy
Installer/ Mechanical. 12/2022 to 10/2023
●Torque bolts
●Align Arrays
●Torque Center Structure Bolts
●
Replenisher/ Order Selector 10/2018 to 10/2022
Animal Supply Company - Suwanee, Ga.
●Completed work orders by carefully weighing, measuring, and counting materials.
●Scan orders to pallet tags to make sure product is in desired route.
●Moved heavy boxes, products, and pallets with use of reach truck(forklift), cherry picker, and pallet jack rider.
●Unpacked, tagged and stocked merchandise for sale on the main floor.
●Rotate stock to move the oldest items first to minimize product waste. (FIFO)
●Palletized boxes and goods to make it easier to load onto truck.
●Used cherry picker, Raymond and Crown Reach truck to pull bulk and small goods from upstock.
●Help close out orders w/ out of stock items for routes.
Order Selector 06/2016 to 12/ 2017
Progressive Lighting/ Temporary
●Pulled orders from paper manifest and locate assigned aisles
●Place in staging area
●Put bulb boxes together for shipping.
●Build cabinets and other products
●Connected with customers to assist with questions as well as locating merchandise and carrying it to customers vehicle.
Unloader/ Loader 03/2011 to 05/2014
Kinkos Glass Co.
●Loaded and unloaded trucks with heavy glass using safety policy
●Moved glass to assigned column for inventory
●Kept warehouse nice and clean to ensure safe working environment
●Closed out orders for priority routes
●Scanned orders and tags to ensure proper inventory using
RF Scanners
EDUCATION
Winter Haven High School - Winter Haven, Fl.
●GPA 3.6
●High School Diploma
First Coast Technical College/ Culinary Arts
1.Food Management
2.Food Safety
3.Food Production
4.Safety
5.Food management
6. Food Science
CERTIFICATIONS/ LICENSE
Forklift Operator: CHERRY PICKER, EPG ELECTRIC PALLET JACK RIDER, RAYMOND, CROWN, KUBOTA, TOYOTA, Sitdown and Standup Lift/ Reach Powered Industrial Machines. (CERTIFIED)
Contact this candidate