Customer Support Test Engineer
Resume:
Gary Finneran
New Braunfels TX 78132
****.**********@*****.***
Skills: Customer Support, problem research, phone skills, purchase negotiations, project management, mechanical aptitude, Windows and Active directory, Office 365, Cisco Switch and routers dependable, consistent, serious professional.
Tribute Alpaca LLC, Entrepreneur/owner, Uxbridge MA 2015 to 2019
Retail sales of Alpaca socks, hats, and sweaters and stock replenishment.
Purchase fencing, gates, electrical fence and feeders.
Animal husbandry. Monthly weight and dosing of Ivermectin for parasite control.
Feed supplements to meet nutritional objectives.
Fecal floats to review gut worm eggs and Coccidia levels.
TekSystem contract for University of Massachusetts, Worcester MA, 2017
EMC Customer Support, Hopkinton MA, 2005 to 2015
Phone and email communication to facilitate service request details.
Technical analysis of configuration.
Tracking multiple service request concurrently.
Troubleshooting and documenting computer system problems for escalation.
Raytheon Board Test Engineer Andover MA 1998 to 2001
Board test engineer writing code to evaluate component values.
Troubleshooting to component level
Presented design change to management resulting in million dollars saving annually.
Car Mechanic
Tire repair : Mount, balance, patch and plug leaking tires.
Pumping gas and resolving books to account for gas, cash and sales.
Customer interaction to confirm service acceptance.
Organize tools and cleaned floors to remove grease and oils.
Education
Avon Lake High School – graduate 1979
Bachelor’s degree Engineering Technology. University of Toledo graduate 1984
New Horizon Cisco and VMware Systems July to December 2016
Certifications
EMC Proven Professional
Multiple SAN Technology and Storage Certifications
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