Customer Service Security Agent

MUSTAPHA JAFIR

**** ****** **, *******, ******* *2825 407-***-**** ******@*******.***

Security agent, former linguist and federal screener fluent in both Arabic and French looking for a career in customer service.

PROFESSIONAL EXPERIENCE

UNIVERSAL ORLANDO RESORT

SECURITY AGENT

4/2023-present

Secures premises and personnel by patrolling property, monitoring surveillance and access points.

Investigates security breaches, incidents and other alarming behavior.

Controls traffic by directing drivers.

Completes reports by recording observations, information, occurrences and surveillance activities.

CSM SOLUTIONS INC

LINGUIST

6/2019 – 2/2023

Perform duties per company contracts, units in combat advising as needed by the mission.

Performed a wide variety of miscellaneous functions as instructed by supervision.

Translated recommendations of the advisory team and training courses from another language

Translation including full document translation, lists, and summaries of transcripts, reports, posters, and signs.

Provided excellent investigation, and information-gathering techniques inside and outside the base.

Draft reports and abstracts after analyzing valuable foreign open-source media outlets and various social media engines to facilitate the detection of cyber threats and provide incident reports based on emerging threats.

Perform summaries, extracts, full and verbatim transcripts, and translations of audio and written materials, ensuring the preservation of nuances and sublets of the original text.

Translate, transcribe, and analyze work of foreign media and foreign language audio files in Arabic and French.

TRANSPORTATION SECURITY ADMINISTRATION

TRANSPORTATION SECURITY OFFICER (TSO)

09/2002-06/2019

Operating various screening equipment and technology to identify dangerous objects in baggage, cargo, and on passengers, and preventing those objects from being transported onto aircraft.

Controlling terminal entry and exit points. · Interacting with the public, giving directions, and responding to inquiries.

Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery, and people, crowd distractions, time pressure, and disruptive and angry passengers, to preserve the professional ability to identify and locate potentially life-threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations. ·

EDUCATION

Diplome D’etudes Universitaires Generales (DEUG) Cadi Yyad University, Agadir, Morocco.

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